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Sprinklr Service vs SAP Service Cloud: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Sprinklr Service medium Failure Risk for SAP Service Cloud low
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Comparison Summary

This comparison report of Sprinklr Service vs. SAP Service Cloud is based on a specific set of business needs and context. The comparison uses 814 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Sprinklr Service and SAP Service Cloud

Sprinklr Service, and SAP Service Cloud belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Sprinklr Service covers Engagement Management with Social Media, Social Media Management with Social Media, Customer Feedback Management, Communication Management with E-Mail, etc.

SAP Service Cloud focuses on Engagement Management, Sales Document Management, Contact List Management with Omnichannel, Social Media Management with Offline, etc.

"From identifying emerging markets like Brazil to avoiding a potential crisis in the UK, Sprinklr has benefited our company in many ways, and the journey is only beginning. Without Sprinklr, it would have been a challenge for us to develop our global... customer development strategies, and we hope to continue exploring the other features of Sprinklr’s Unified-CXM platform as we grow the business. " - Ethan Sunguk Song

"After reviewing the data, we are very happy with the results and how efficient our processes have become. In some cases, the artificial intelligence capability was closer than our agents were in choosing the correct service ticket category. " - Tracy Stone

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Sprinklr Service

Focus area

Software Failure Risk

  • medium

logo SAP Service Cloud

Focus area

Software Failure Risk

  • low

About

Leading digital-first, proactive customer service solution.

Service Cloud with experiences and resolutions across channels.

Age

2009

1972

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

35

44

Total Goals
(we found evidences for)

4

2

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (26)

Read Reviews (28)

engaging and following up

Read Reviews (13)

Read Reviews (14)

social media management

Read Reviews (15)

Read Reviews (6)

social media analytics

Read Reviews (6)

Read Reviews (6)

engaging on social media

Read Reviews (2)

Read Reviews (0)

customer feedback management

Read Reviews (10)

Read Reviews (1)

measuring customer satisfaction

Read Reviews (7)

Read Reviews (1)

communication management

Read Reviews (8)

Read Reviews (2)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (0)

sending & publishing communications

Read Reviews (1)

Read Reviews (2)

advertisement

Read Reviews (4)

Read Reviews (0)

contact list management

Read Reviews (3)

Read Reviews (7)

contacts history

Read Reviews (3)

Read Reviews (2)

social media marketing

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (2)

Read Reviews (3)

products & pricelist management

Read Reviews (2)

Read Reviews (1)

lifetime value management

Read Reviews (2)

Read Reviews (1)

touchpoint management

Read Reviews (1)

Read Reviews (4)

helpdesk management

Read Reviews (1)

Read Reviews (6)

sales document management

Read Reviews (1)

Read Reviews (9)

content management

Read Reviews (1)

Read Reviews (2)

customer case management

Read Reviews (0)

Read Reviews (6)

customise loyalty program

Read Reviews (0)

Read Reviews (2)

loyalty management

Read Reviews (0)

Read Reviews (5)

customise loyalty program

Read Reviews (0)

Read Reviews (2)

segmentation and targeting

Read Reviews (0)

Read Reviews (3)

training & onboarding

Read Reviews (0)

Read Reviews (2)

relationship management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Build brand awareness

  • Improve digital and social presence

  • See 1 more

  • Enhance customer relationships

  • Acquire customers

Top Channels

Channels Used

  • offline

  • phone calls

  • mobile

  • omnichannel

  • e-mail

  • mobile app

  • chat

  • user generated content

  • blogs

  • social media

  • point of sale

  • events

  • trade shows

  • promotions

  • Facebook

  • Whatsapp

  • text SMS

  • on premises

  • See 15 more

  • offline

  • phone calls

  • mobile

  • omnichannel

  • e-mail

  • mobile app

  • chat

  • user generated content

  • blogs

  • social media

  • point of sale

  • events

  • trade shows

  • promotions

  • Facebook

  • Whatsapp

  • text SMS

  • on premises

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

No Data

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting