Sprinklr Service vs Verint Unified VoC Platform: 2024 Ultimate Comparison Guide

Introducing Sprinklr Service and Verint Unified VoC Platform

Sprinklr Service, and Verint Unified VoC Platform belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Sprinklr Service covers Engagement Management with Social Media, Social Media Management with Social Media, Customer Feedback Management, Communication Management with E-Mail, etc.

Verint Unified VoC Platform focuses on Knowledge Management with E-Mail, Customer Feedback Management, Engagement Management with Website, Social Media Management with Social Media, etc.

"Everything comes together with the Salesforce integration. The rule engine, tagging, and macros become so much more powerful when you integrate offline events from a CRM. It is a completely different world between what you can do with it versus with...out it. " - Asher Yiftachel

"The program is particularly valuable in our affluent ‘gold’ and ‘diamond’ customer segments. We can immediately understand the sentiment of this important group of customers and take action on the insights. Moreover, we can identify the performance ...of the associated customer relationship managers, adding training where necessary or rewarding managers showing exceptional performance. " - Mohammed AlDossary

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.