Comparison Summary
This comparison report of Sprinklr Service vs. Zoho Desk is based on a specific set of business needs and context. The comparison uses 17830 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Sprinklr Service and Zoho Desk
Sprinklr Service, and Zoho Desk belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Sprinklr Service covers Engagement Management with Social Media, Social Media Management with Social Media, Customer Feedback Management, Communication Management with E-Mail, etc.
Zoho Desk focuses on Helpdesk Management, Knowledge Management with User Generated Content, Workflow Management, Engagement Management, etc.
"When I was looking for something to help us take our advertising and analytics forward, I learned about what other companies were using. A lot of them said, ‘Sprinklr, Sprinklr, Sprinklr.’ They told me that they could integrate marketing channel dat...a with Sprinklr data, customize their environment, and customize their reports — all things we couldn’t do with past solutions. " - Lori Seaman
"This is definitely a professional ticketing system that almost any size company can use. " - Tusshar Bastia
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Leading digital-first, proactive customer service solution.
Zoho Desk | Customer Service Software for Context-Aware ...
Age
2009
1996
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
35
92
Total Goals
(we found evidences for)
4
14
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Build brand awareness
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Improve digital and social presence
- See 1 more
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Improve efficiency
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Increase sales & revenue
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Scale best practices
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Improve ROI
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Improve visibility
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Improve digital and social presence
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Enter new markets internationally or locally
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Launch new products
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Increase customer life time value
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Grow market share
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Improve brand engagement
- See 11 more
Top Channels
Channels Used
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e-mail
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social media
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chat
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phone calls
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user generated content
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blogs
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mobile
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website
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mobile app
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Twitter
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Facebook
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offline
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omnichannel
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video
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text SMS
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point of sale
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trade shows
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promotions
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Slack
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on premises
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review sites
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Amazon
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Whatsapp
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display advertisement
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Instagram
- See 22 more
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e-mail
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social media
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chat
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phone calls
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user generated content
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blogs
-
mobile
-
website
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mobile app
-
Twitter
-
Facebook
-
offline
-
omnichannel
-
video
-
text SMS
-
point of sale
-
trade shows
-
promotions
-
Slack
-
on premises
-
review sites
-
Amazon
-
Whatsapp
-
display advertisement
-
Instagram
- See 22 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
