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Sprinklr Service vs Zoho Desk: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Sprinklr Service vs. Zoho Desk is based on a specific set of business needs and context. The comparison uses 17830 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Sprinklr Service and Zoho Desk

Sprinklr Service, and Zoho Desk belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Sprinklr Service covers Engagement Management with Social Media, Social Media Management with Social Media, Customer Feedback Management, Communication Management with E-Mail, etc.

Zoho Desk focuses on Helpdesk Management, Knowledge Management with User Generated Content, Workflow Management, Engagement Management, etc.

"We now have full visibility of what each market is doing, connecting different aspects from social listening to customer service metrics and creative performance on one platform. This allows us to make key decisions that are backed by data in real-t...ime, which is so powerful to engage the right people. These integrated aspects of the platform are what makes Sprinklr so appealing for us. " - Manolo Winkler

"Our company has been trying a lot of help desk apps for a long time, always feeling that something is missing, Zoho Desk helped us to change that. " - Felipe Quiceno

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Sprinklr Service

Focus area

Software Failure Risk

  • medium

logo Zoho Desk

Focus area

Zoho Desk is better than Sprinklr Service for

Software Failure Risk

  • medium

About

Leading digital-first, proactive customer service solution.

Zoho Desk | Customer Service Software for Context-Aware ...

Age

2009

1996

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

35

92

Total Goals
(we found evidences for)

4

14

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


social media management

social media analytics

engaging on social media

monitoring social media

scheduling post to social media

managing social media account


customer feedback management

measuring customer satisfaction


communication management

tracking & monitoring communications

sending & publishing communications



contact list management


social media marketing



generation of new leads


products & pricelist management


lifetime value management



workflow management


touchpoint management



sales document management

contract management


content management


channel management


business development


competitive intelligence


creating knowledge base



knowledge management

creating knowledge base


training & onboarding


rating and review management


customer case management




sales call management


relationship management





follower management


community building


trade show marketing


conversion management


revenue cycle management


performance management






pipeline management


lead qualification: technographic


lead qualification

lead qualification: technographic


campaign management



billing and invoice management




track learning progress


courses & assessment

track learning progress


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Build brand awareness

  • Improve digital and social presence

  • See 1 more
  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve efficiency

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Improve visibility

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Launch new products

  • Increase customer life time value

  • Grow market share

  • Improve brand engagement

  • See 11 more

Top Channels

Channels Used

  • e-mail

  • social media

  • chat

  • phone calls

  • user generated content

  • blogs

  • mobile

  • website

  • mobile app

  • Twitter

  • Facebook

  • offline

  • omnichannel

  • video

  • text SMS

  • point of sale

  • trade shows

  • promotions

  • Slack

  • on premises

  • review sites

  • Amazon

  • Whatsapp

  • display advertisement

  • Instagram

  • See 22 more
  • e-mail

  • social media

  • chat

  • phone calls

  • user generated content

  • blogs

  • mobile

  • website

  • mobile app

  • Twitter

  • Facebook

  • offline

  • omnichannel

  • video

  • text SMS

  • point of sale

  • trade shows

  • promotions

  • Slack

  • on premises

  • review sites

  • Amazon

  • Whatsapp

  • display advertisement

  • Instagram

  • See 22 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

No Data

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high

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting