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Sprinklr Service vs Zonka Feedback: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Sprinklr Service medium Failure Risk for Zonka Feedback low
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Comparison Summary

This comparison report of Sprinklr Service vs. Zonka Feedback is based on a specific set of business needs and context. The comparison uses 3269 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Sprinklr Service and Zonka Feedback

Sprinklr Service belong to a category of solutions that help Help Desk, whereas Zonka Feedback belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Sprinklr Service covers Engagement Management with Social Media, Social Media Management with Social Media, Customer Feedback Management, Communication Management with E-Mail, etc.

Zonka Feedback focuses on Collecting Feedback, Social Media Management, Communication Management with E-Mail, Engaging Conversational Surveys, etc.

"When I was looking for something to help us take our advertising and analytics forward, I learned about what other companies were using. A lot of them said, ‘Sprinklr, Sprinklr, Sprinklr.’ They told me that they could integrate marketing channel dat...a with Sprinklr data, customize their environment, and customize their reports — all things we couldn’t do with past solutions. " - Lori Seaman

"Zonka Feedback App has really really helped us a lot to improve our feedback collection and analysis system. " - Select CITYWALK Mall

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Sprinklr Service

Focus area

Software Failure Risk

  • medium

logo Zonka Feedback

Focus area

Zonka Feedback is better than Sprinklr Service for

Software Failure Risk

  • low

About

Leading digital-first, proactive customer service solution.

Feedback Software & Survey App to collect feedback from customers and employees

Age

2009

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

35

43

Total Goals
(we found evidences for)

4

3

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (26)

Read Reviews (40)

engaging and following up

Read Reviews (13)

Read Reviews (32)

social media management

Read Reviews (15)

Read Reviews (68)

social media analytics

Read Reviews (6)

Read Reviews (65)

engaging on social media

Read Reviews (2)

Read Reviews (1)

customer feedback management

Read Reviews (10)

Read Reviews (705)

measuring customer satisfaction

Read Reviews (7)

Read Reviews (277)

communication management

Read Reviews (8)

Read Reviews (48)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (5)

sending & publishing communications

Read Reviews (1)

Read Reviews (42)

advertisement

Read Reviews (4)

Read Reviews (0)

contact list management

Read Reviews (3)

Read Reviews (17)

contacts history

Read Reviews (3)

Read Reviews (0)

social media marketing

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (2)

Read Reviews (1)

products & pricelist management

Read Reviews (2)

Read Reviews (1)

lifetime value management

Read Reviews (2)

Read Reviews (3)

workflow management

Read Reviews (1)

Read Reviews (39)

helpdesk management

Read Reviews (1)

Read Reviews (22)

sales document management

Read Reviews (1)

Read Reviews (19)

customise loyalty program

Read Reviews (0)

Read Reviews (15)

loyalty management

Read Reviews (0)

Read Reviews (15)

customise loyalty program

Read Reviews (0)

Read Reviews (15)

rating and review management

Read Reviews (0)

Read Reviews (8)

knowledge management

Read Reviews (0)

Read Reviews (4)

sales review & feedback

Read Reviews (0)

Read Reviews (3)

performance management

Read Reviews (0)

Read Reviews (2)

training & onboarding

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Build brand awareness

  • Improve digital and social presence

  • See 1 more

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

Top Channels

Channels Used

  • e-mail

  • promotions

  • offline

  • website

  • on premises

  • mobile

  • text SMS

  • chat

  • mobile app

  • phone calls

  • omnichannel

  • social media

  • point of sale

  • user generated content

  • blogs

  • print media

  • mass media

  • radio

  • See 15 more

  • e-mail

  • promotions

  • offline

  • website

  • on premises

  • mobile

  • text SMS

  • chat

  • mobile app

  • phone calls

  • omnichannel

  • social media

  • point of sale

  • user generated content

  • blogs

  • print media

  • mass media

  • radio

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

No Data

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting