cuspera logo CUSPERA
Search Your Reports For Vendors
Your Reports For Vendors

Sugar CRM vs Blackbaud eTapestry: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Sugar CRM medium Failure Risk for Blackbaud eTapestry medium
Know More

Comparison Summary

This comparison report of Sugar CRM vs. Blackbaud eTapestry is based on a specific set of business needs and context. The comparison uses 8030 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Sugar CRM and Blackbaud eTapestry

Sugar CRM, Blackbaud eTapestry, Salesforce Sales Cloud, Zoho CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Sugar CRM covers Engagement Management, Sales Document Management with Mobile, Contact List Management with E-Mail, Workflow Management, etc.

Blackbaud eTapestry focuses on Helpdesk Management with Phone Calls, Engagement Management with Offline, Communication Management with E-Mail, Training & Onboarding with Video, etc.

"The best combination of features and functionality, and customizability we’ve found in the market. " - Peter Tew

"With Blackbaud eTapestry we are better able to understand and maintain our data, giving us a holistic view of our member and donor relationships, which is invaluable when reporting to our executive board. As we approach our fundraising goal, we can ...see who has donated or renewed their membership, who hasn’t yet, and who we need to engage. " - Colleen Reilly

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Sugar CRM

Focus area

Sugar CRM is better than Blackbaud eTapestry for

Software Failure Risk

  • medium

logo Blackbaud eTapestry

Focus area

Blackbaud eTapestry is better than Sugar CRM for

Software Failure Risk

  • medium

About

SugarCRM: #1 Rated Customer Relationship Management Software

Blackbaud eTapestry | Nonprofits with simple cloud fundraising and supporter management for growing organizations.

Age

2004

1981

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

104

55

Total Goals
(we found evidences for)

18

9

Top Processes

Evidences indicate better relative satisfaction

sales document management

Read Reviews (132)

Read Reviews (14)

proposal & quote management

Read Reviews (76)

Read Reviews (2)

contract management

Read Reviews (46)

Read Reviews (10)

digital signature

Read Reviews (4)

Read Reviews (1)

document sharing

Read Reviews (3)

Read Reviews (0)

engagement management

Read Reviews (128)

Read Reviews (43)

engaging and following up

Read Reviews (77)

Read Reviews (40)

workflow management

Read Reviews (117)

Read Reviews (7)

contact list management

Read Reviews (117)

Read Reviews (26)

tracking contacts

Read Reviews (23)

Read Reviews (11)

contacts history

Read Reviews (15)

Read Reviews (3)

creating contact list

Read Reviews (15)

Read Reviews (1)

helpdesk management

Read Reviews (65)

Read Reviews (59)

lead tracking

Read Reviews (64)

Read Reviews (3)

communication management

Read Reviews (61)

Read Reviews (42)

sending & publishing communications

Read Reviews (38)

Read Reviews (31)

tracking & monitoring communications

Read Reviews (20)

Read Reviews (7)

generation of new leads

Read Reviews (45)

Read Reviews (0)

social media management

Read Reviews (41)

Read Reviews (18)

social media analytics

Read Reviews (27)

Read Reviews (15)

engaging on social media

Read Reviews (4)

Read Reviews (0)

managing social media account

Read Reviews (2)

Read Reviews (1)

scheduling post to social media

Read Reviews (2)

Read Reviews (1)

relationship management

Read Reviews (34)

Read Reviews (11)

training & onboarding

Read Reviews (31)

Read Reviews (44)

customer case management

Read Reviews (31)

Read Reviews (0)

campaign management

Read Reviews (27)

Read Reviews (25)

campaign monitoring

Read Reviews (4)

Read Reviews (3)

opportunity management

Read Reviews (23)

Read Reviews (0)

sales call management

Read Reviews (19)

Read Reviews (0)

meeting management

Read Reviews (5)

Read Reviews (0)

pipeline management

Read Reviews (18)

Read Reviews (0)

competitive intelligence

Read Reviews (17)

Read Reviews (5)

conversion management

Read Reviews (17)

Read Reviews (0)

loyalty management

Read Reviews (13)

Read Reviews (0)

identify target customers

Read Reviews (7)

Read Reviews (0)

customise loyalty program

Read Reviews (3)

Read Reviews (0)

account management

Read Reviews (13)

Read Reviews (0)

business development

Read Reviews (10)

Read Reviews (0)

content management

Read Reviews (10)

Read Reviews (2)

content sharing

Read Reviews (3)

Read Reviews (1)

knowledge management

Read Reviews (10)

Read Reviews (4)

lead qualification

Read Reviews (10)

Read Reviews (0)

lead qualification: technographic

Read Reviews (2)

Read Reviews (0)

products & pricelist management

Read Reviews (8)

Read Reviews (2)

customer feedback management

Read Reviews (8)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (5)

Read Reviews (0)

measuring net promoter score

Read Reviews (3)

Read Reviews (0)

rating and review management

Read Reviews (5)

Read Reviews (0)

lifetime value management

Read Reviews (4)

Read Reviews (0)

trade show marketing

Read Reviews (3)

Read Reviews (0)

touchpoint management

Read Reviews (3)

Read Reviews (5)

channel management

Read Reviews (3)

Read Reviews (5)

billing and invoice management

Read Reviews (2)

Read Reviews (0)

referral management

Read Reviews (2)

Read Reviews (0)

sales incentive management

Read Reviews (2)

Read Reviews (0)

social media marketing

Read Reviews (2)

Read Reviews (7)

sales review & feedback

Read Reviews (2)

Read Reviews (0)

community building

Read Reviews (2)

Read Reviews (0)

advocacy management

Read Reviews (2)

Read Reviews (0)

membership management

Read Reviews (0)

Read Reviews (3)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Enter new markets internationally or locally

  • Improve efficiency

  • Grow market share

  • Improve internal communications

  • Improve stakeholder relations

  • Launch new products

  • Build brand awareness

  • Manage risk

  • Shorten ramp up time

  • Improve digital and social presence

  • Improve visibility

  • Increase customer life time value

  • Improve brand engagement

  • See 15 more

  • Scale best practices

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve digital and social presence

  • Improve ROI

  • Increase customer life time value

  • Increase sales & revenue

  • Grow market share

  • See 6 more

Top Channels

Channels Used

  • e-mail

  • offline

  • causes and charity

  • phone calls

  • social media

  • website

  • video

  • print media

  • magazine

  • promotions

  • chat

  • point of sale

  • omnichannel

  • Slack

  • See 11 more

  • e-mail

  • offline

  • causes and charity

  • phone calls

  • social media

  • website

  • video

  • print media

  • magazine

  • promotions

  • chat

  • point of sale

  • omnichannel

  • Slack

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting