Comparison Summary
This comparison report of Sugar CRM vs. Blackbaud Luminate Online is based on a specific set of business needs and context. The comparison uses 7782 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Sugar CRM and Blackbaud Luminate Online
Sugar CRM, Blackbaud Luminate Online, Salesforce Sales Cloud, Zoho CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Sugar CRM covers Engagement Management, Sales Document Management with Mobile, Contact List Management with E-Mail, Workflow Management, etc.
Blackbaud Luminate Online focuses on Communication Management with E-Mail, Engagement Management with Offline, Event Management with Offline, Campaign Management with E-Mail, etc.
"The customer journey changed a lot for us with Sugar. Now we can react faster. " - ROBERT AMPER
"It’s really because of the tools that Blackbaud has provided that we’ve been able to do what we say we were going to do and to give that transparency back to our donors with the confidence that we’re using their donations how intended. " - Heather Bennett
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Blackbaud Luminate Online
Focus area
Blackbaud Luminate Online is better than Sugar CRM for
Software Failure Risk
About
SugarCRM: #1 Rated Customer Relationship Management Software
Blackbaud Luminate Online | Comprehensive Cloud Solution for Engaging Your Constituents
Age
2004
1981
Financials
PRIVATE
IPO
Business Need
Total Processes
(we found evidences for)
104
61
Total Goals
(we found evidences for)
18
10
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Scale best practices
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Improve ROI
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Enter new markets internationally or locally
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Improve efficiency
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Grow market share
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Improve internal communications
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Improve stakeholder relations
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Launch new products
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Build brand awareness
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Manage risk
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Shorten ramp up time
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Improve digital and social presence
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Improve visibility
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Increase customer life time value
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Improve brand engagement
- See 15 more
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Improve digital and social presence
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Scale best practices
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Increase sales & revenue
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Improve ROI
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Acquire customers
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Enhance customer relationships
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Increase customer life time value
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Improve stakeholder relations
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Improve internal communications
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Launch new products
- See 7 more
Top Channels
Channels Used
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e-mail
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offline
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causes and charity
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website
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social media
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mobile
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promotions
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point of sale
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newsletter
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trade shows
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on premises
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Instagram
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Facebook
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mobile app
- See 11 more
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e-mail
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offline
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causes and charity
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website
-
social media
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mobile
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promotions
-
point of sale
-
newsletter
-
trade shows
-
on premises
-
Instagram
-
Facebook
-
mobile app
- See 11 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
