Comparison Summary
Introducing Sugar CRM and Close CRM
Sugar CRM, Close CRM, Salesforce Sales Cloud, Zoho CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Sugar CRM covers Engagement Management, Sales Document Management with Mobile, Contact List Management with E-Mail, Workflow Management, etc.
Close CRM focuses on Engagement Management with E-Mail, Sales Call Management with Phone Calls, Communication Management with E-Mail, Lead Management with E-Mail, etc.
"The customer journey changed a lot for us with Sugar. Now we can react faster. " - ROBERT AMPER
"With Close, we were able to reduce our sales cycle to less than one month, from the first client call to a closed deal. " - Michael Occhipinti
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
SugarCRM: #1 Rated Customer Relationship Management Software
Inside Sales Software CRM with Calling & Emailing
Age
2004
2013
Financials
PRIVATE
SEED
Business Need
Total Processes
(we found evidences for)
104
89
Total Goals
(we found evidences for)
18
12
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Scale best practices
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Improve ROI
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Enter new markets internationally or locally
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Improve efficiency
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Grow market share
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Improve internal communications
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Improve stakeholder relations
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Launch new products
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Build brand awareness
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Manage risk
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Shorten ramp up time
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Improve digital and social presence
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Improve visibility
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Increase customer life time value
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Improve brand engagement
- See 15 more
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Increase sales & revenue
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Acquire customers
-
Enhance customer relationships
-
Scale best practices
-
Improve internal communications
-
Improve ROI
-
Increase customer life time value
-
Enter new markets internationally or locally
-
Improve efficiency
-
Grow market share
-
Build brand awareness
-
Manage risk
- See 9 more
Top Channels
Channels Used
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phone calls
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e-mail
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text SMS
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website
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social media
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offline
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chat
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user generated content
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blogs
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video
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on premises
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games
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mobile
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trade shows
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point of sale
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events
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mobile app
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Facebook
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LinkedIn
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omnichannel
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promotions
- See 18 more
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phone calls
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e-mail
-
text SMS
-
website
-
social media
-
offline
-
chat
-
user generated content
-
blogs
-
video
-
on premises
-
games
-
mobile
-
trade shows
-
point of sale
-
events
-
mobile app
-
Facebook
-
LinkedIn
-
omnichannel
-
promotions
- See 18 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
