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Sugar CRM vs Close CRM: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Sugar CRM vs. Close CRM is based on a specific set of business needs and context. The comparison uses 7765 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Sugar CRM and Close CRM

Sugar CRM, Close CRM, Salesforce Sales Cloud, Zoho CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Sugar CRM covers Engagement Management, Sales Document Management with Mobile, Contact List Management with E-Mail, Workflow Management, etc.

Close CRM focuses on Engagement Management with E-Mail, Sales Call Management with Phone Calls, Communication Management with E-Mail, Lead Management with E-Mail, etc.

"Sending personalized emails through Sugar Market generated a quote request for a $30,000 project on day one. Results like that confirm we’ve made the right choice. " - Barry Myers

"So much friendlier and more streamlined than many CRMs. It has a lot of flexibility for power users, but not at the cost of regular users' ability to just get work done. The new reporting is also great, way more customizable and more visually clear ...and informative at the same time. Keep up the great work! " - Jackson E.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Sugar CRM

Focus area

Sugar CRM is better than Close CRM for

Software Failure Risk

  • medium

logo Close CRM

Focus area

Close CRM is better than Sugar CRM for

Software Failure Risk

  • low

About

SugarCRM: #1 Rated Customer Relationship Management Software

Inside Sales Software CRM with Calling & Emailing

Age

2004

2013

Financials

PRIVATE

SEED

Business Need

Total Processes
(we found evidences for)

104

89

Total Goals
(we found evidences for)

18

12

Top Processes

Evidences indicate better relative satisfaction


sales document management

proposal & quote management

contract management


engagement management

engaging and following up

engaging with scheduling & cadence



contact list management

creating contact list


helpdesk management



communication management

sending & publishing communications

tracking & monitoring communications




generation of new leads


social media management

social media analytics

engaging on social media

managing social media account

scheduling post to social media



relationship management


training & onboarding


customer case management


campaign management

campaign monitoring


opportunity management


sales call management

meeting management


pipeline management


competitive intelligence


conversion management



loyalty management

identify target customers

customise loyalty program


account management


business development


content management


knowledge management



lead qualification

lead qualification: technographic


products & pricelist management



customer feedback management

measuring customer satisfaction

measuring net promoter score





rating and review management


lifetime value management



trade show marketing




touchpoint management


channel management


billing and invoice management


referral management


sales incentive management


social media marketing





sales review & feedback



community building





advocacy management







motivation management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Enter new markets internationally or locally

  • Improve efficiency

  • Grow market share

  • Improve internal communications

  • Improve stakeholder relations

  • Launch new products

  • Build brand awareness

  • Manage risk

  • Shorten ramp up time

  • Improve digital and social presence

  • Improve visibility

  • Increase customer life time value

  • Improve brand engagement

  • See 15 more
  • Increase sales & revenue

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Improve internal communications

  • Improve ROI

  • Increase customer life time value

  • Enter new markets internationally or locally

  • Improve efficiency

  • Grow market share

  • Build brand awareness

  • Manage risk

  • See 9 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • text SMS

  • website

  • social media

  • offline

  • chat

  • user generated content

  • blogs

  • video

  • on premises

  • games

  • mobile

  • trade shows

  • point of sale

  • events

  • mobile app

  • Facebook

  • LinkedIn

  • omnichannel

  • promotions

  • See 18 more
  • phone calls

  • e-mail

  • text SMS

  • website

  • social media

  • offline

  • chat

  • user generated content

  • blogs

  • video

  • on premises

  • games

  • mobile

  • trade shows

  • point of sale

  • events

  • mobile app

  • Facebook

  • LinkedIn

  • omnichannel

  • promotions

  • See 18 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting