Comparison Summary
This comparison report of Sugar CRM vs. ConnectWise Manage is based on a specific set of business needs and context. The comparison uses 11172 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Sugar CRM and ConnectWise Manage
Sugar CRM, Salesforce Sales Cloud, Zoho CRM, etc., belong to a category of solutions that help CRM, whereas ConnectWise Manage, SolarWinds Service Desk, Teamsupport, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Sugar CRM covers Engagement Management, Sales Document Management with Mobile, Contact List Management with E-Mail, Workflow Management, etc.
ConnectWise Manage focuses on Helpdesk Management, Sales Document Management, Workflow Management, Engagement Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
SugarCRM: #1 Rated Customer Relationship Management Software
Business Management Software | ConnectWise Manage Business ...
Age
2004
1982
Financials
PRIVATE
M&A
Business Need
Total Processes
(we found evidences for)
104
81
Total Goals
(we found evidences for)
18
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Scale best practices
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Improve ROI
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Enter new markets internationally or locally
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Improve efficiency
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Grow market share
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Improve internal communications
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Improve stakeholder relations
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Launch new products
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Build brand awareness
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Manage risk
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Shorten ramp up time
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Improve digital and social presence
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Improve visibility
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Increase customer life time value
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Improve brand engagement
- See 15 more
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Acquire customers
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Scale best practices
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Increase sales & revenue
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Enhance customer relationships
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Improve internal communications
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Improve ROI
-
Grow market share
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Establish thought leadership
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Improve digital and social presence
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Shorten ramp up time
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Enter new markets internationally or locally
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Improve stakeholder relations
-
Improve visibility
- See 10 more
Top Channels
Channels Used
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e-mail
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offline
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phone calls
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point of sale
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on premises
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newsletter
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social media
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chat
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video
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website
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Facebook
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mobile
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promotions
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mobile app
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user generated content
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blogs
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trade shows
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channel partners
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games
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events
- See 17 more
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e-mail
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offline
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phone calls
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point of sale
-
on premises
-
newsletter
-
social media
-
chat
-
video
-
website
-
Facebook
-
mobile
-
promotions
-
mobile app
-
user generated content
-
blogs
-
trade shows
-
channel partners
-
games
-
events
- See 17 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
