Comparison Summary
Introducing Sugar CRM and Front
Sugar CRM, Salesforce Sales Cloud, Zoho CRM, etc., belong to a category of solutions that help CRM, whereas Front, Gainsight Platform, ChurnZero, etc., belong to a category of solutions that help Customer Success Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Sugar CRM covers Engagement Management, Sales Document Management with Mobile, Contact List Management with E-Mail, Workflow Management, etc.
Front focuses on Collaboration with E-Mail, Communication Management with E-Mail, Workflow Management with E-Mail, Engagement Management with E-Mail, etc.
"Sending personalized emails through Sugar Market generated a quote request for a $30,000 project on day one. Results like that confirm we’ve made the right choice. " - Barry Myers
"You're always limited by the information that comes up on the screen. Front gives you the information you need to continue and improve that customer experience. " - Zach Smith
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
SugarCRM: #1 Rated Customer Relationship Management Software
Customer Communication hub connecting all communication channels
Age
2004
2013
Financials
PRIVATE
SERIES D
Business Need
Total Processes
(we found evidences for)
104
68
Total Goals
(we found evidences for)
18
12
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Scale best practices
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Improve ROI
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Enter new markets internationally or locally
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Improve efficiency
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Grow market share
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Improve internal communications
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Improve stakeholder relations
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Launch new products
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Build brand awareness
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Manage risk
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Shorten ramp up time
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Improve digital and social presence
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Improve visibility
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Increase customer life time value
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Improve brand engagement
- See 15 more
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Improve ROI
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Increase sales & revenue
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Scale best practices
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Improve efficiency
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Improve digital and social presence
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Launch new products
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Improve visibility
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Improve stakeholder relations
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Improve consistency
- See 9 more
Top Channels
Channels Used
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e-mail
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chat
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social media
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text SMS
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phone calls
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Facebook
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user generated content
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website
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blogs
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Twitter
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Slack
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video
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promotions
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omnichannel
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offline
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on premises
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mobile
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mobile app
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mass media
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television
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movies
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print media
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magazine
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point of sale
- See 21 more
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e-mail
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chat
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social media
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text SMS
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phone calls
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Facebook
-
user generated content
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website
-
blogs
-
Twitter
-
Slack
-
video
-
promotions
-
omnichannel
-
offline
-
on premises
-
mobile
-
mobile app
-
mass media
-
television
-
movies
-
print media
-
magazine
-
point of sale
- See 21 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
