Overview: Sugar CRM and Hubspot Sales Hub as CRM Category solutions.

Sugar CRM and Hubspot Sales Hub both offer robust CRM solutions, each tailored to suit different operational needs. Sugar CRM excels in customized report creation and seamless integration, making it ideal for complex workflows in large enterprises, particularly within IT and financial services. Hubspot Sales Hub stands out with extensive communication management capabilities and strong support for customer acquisition, making it a favorite among marketing and advertising firms and large enterprises. The choice between them hinges on a business's particular emphasis on either report customization and integration or communication and engagement management.

Sugar CRM and Hubspot Sales Hub: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Sugar CRM supports sales document management and workflow management, catering to those who need organized processes for closing deals and managing customer interactions. read more →

Hubspot Sales Hub provides exceptional communication management and engagement tracking, focusing on businesses that require meticulous monitoring of customer interactions. read more →

Business Goals

Sugar CRM emphasizes enhancing customer relationships and acquiring new customers, serving businesses aiming to deepen client connections. read more →

Hubspot Sales Hub helps in acquiring customers and increasing sales revenue, making it a good fit for businesses focused on expanding their client base. read more →

Core Features

Notable features of Sugar CRM include custom reports and ease of integration, which meet the requirements of users needing extensive data customization and connectivity. read more →

Hubspot Sales Hub's standout features are its vast integration options and custom reporting, fulfilling the needs of those prioritizing comprehensive communication solutions. read more →

Vendor Support

Sugar CRM offers reliable 24/7 support, supplemented by chat, phone, and email options, aligning with users needing constant availability due to complex usage requirements. read more →

Hubspot Sales Hub provides a robust support system with around-the-clock assistance, ensuring optimal help via phone, chat, and email, suiting companies operating in high-pressure environments. read more →

Segments and Industries

Sugar CRM is predominantly used by large enterprises within IT, financial services, and manufacturing, emphasizing its capability to handle industry-specific needs. read more →

Hubspot Sales Hub attracts large enterprises, especially in marketing and advertising, due to its robust management of broad communication needs. read more →

Operational Alignment

Sugar CRM smoothly integrates into complex, large-scale workflows, ideal for businesses requiring extensive data handling and customization. read more →

Hubspot Sales Hub aligns with businesses seeking a comprehensive approach to communication management, fitting well in environments focusing on marketing outreach and customer engagement. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Chat Support

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Phone Support

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24/7 Support

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Email Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Sugar CRM and Hubspot Sales Hub

What benefits does Sugar CRM and Hubspot Sales Hub offer for Engagement Management?

SugarCRM helps manage customer engagement by providing visibility into lead follow-up, customer interaction records, and task generation. HubSpot Sales Hub focuses on automating and simplifying the sales process by using email templates, sequences, and workflows to manage lead follow-up and nurture. Both tools offer analytics and insights into customer engagement. However, SugarCRM requires technical expertise for installation and configuration, and it does not provide social network integration.

"...Before we had Sugar, each salesperson kept his own Excel spreadsheet to track supplier sales engagement status...." Peer review by Jimmy Wong, Division Manager/Strategic Marketing, MIAG

"...I knew when my email is open and I should or should not follow up...." Peer review by Verified Reviewer, Real Estate

What makes Sugar CRM and Hubspot Sales Hub ideal for Contact List Management?

Sugar Crm and Hubspot Sales Hub both manage contacts and leads. Sugar Crm allows users to customize the system, and it includes features for tracking contacts across multiple channels. Hubspot Sales Hub focuses on organizing client contacts and integrating them with content offerings. Sugar Crm has a broader range of features, but it can be expensive, while Hubspot Sales Hub is free for a limited number of contacts. However, both tools have limitations, such as issues with duplicate accounts in Sugar Crm and inaccurate information filling in contacts in Hubspot Sales Hub.

"...I use Sugar CRM mostly for keeping track of contacts who wish to receive newsletters and print mailings...." Peer review by Erica Bray

"...HubSpot is excellent at minimizing data entry by capturing contact data from Outlook and Gmail...." Peer review by Michael DeMonte, Sales ► Training ► Coaching, The Training Center for Sales & Business Development ► 484.534.3034

What solutions does Sugar CRM and Hubspot Sales Hub provide for Workflow Management?

Sugar Crm and Hubspot Sales Hub both allow users to create custom workflows to automate tasks. Sugar Crm offers more flexibility with its in-house customization options, including a built-in development tool. Hubspot Sales Hub is easier to set up and has features like email sequencing and call tracking that simplify sales operations. However, both tools have limitations. Sugar Crm has a higher cost for programming, and Hubspot Sales Hub has limited workflow functionality depending on the object type in use.

"...I'm currently using the Enterprise version Pros: easy to set up workflows, easy to customize in-house, flexibility..." Peer review by Joanna Skrzyszewska, Construction

"...The lead capture forms, emails, and workflows are all important tools that we use on a regular basis to help our company build relationships and grow. ...." Peer review by Verified Reviewer