Comparison Summary
Introducing Sugar CRM and Kickserv
Sugar CRM, Salesforce Sales Cloud, Zoho CRM, etc., belong to a category of solutions that help CRM, whereas Kickserv, RazorSync, GorillaDesk, etc., belong to a category of solutions that help Field Service Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Sugar CRM covers Engagement Management, Sales Document Management with Mobile, Contact List Management with E-Mail, Workflow Management, etc.
Kickserv focuses on Sales Document Management with Mobile, Contact List Management with E-Mail, Engagement Management, Workflow Management, etc.
"The number one item on our list was user experience. CRM is one of those business processes that you want people to adopt but they don’t have to; they can still get their job done without it. We felt like that was one of the major differentiators be...tween Sugar and other platforms. " - CHRISTOPHER POLAND
"Capturing all the jobs we have on the go, being able to categorize them by type, and by status (unscheduled, scheduled, in progress, on hold, completed) really helps on the backend to keep invoices moving out. " - Paul B.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
SugarCRM: #1 Rated Customer Relationship Management Software
Kickserv | #1 Rated Field Service Management Software
Age
2004
Financials
PRIVATE
SEED
Business Need
Total Processes
(we found evidences for)
104
46
Total Goals
(we found evidences for)
18
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Enhance customer relationships
-
Acquire customers
-
Increase sales & revenue
-
Scale best practices
-
Improve ROI
-
Enter new markets internationally or locally
-
Improve efficiency
-
Grow market share
-
Improve internal communications
-
Improve stakeholder relations
-
Launch new products
-
Build brand awareness
-
Manage risk
-
Shorten ramp up time
-
Improve digital and social presence
-
Improve visibility
-
Increase customer life time value
-
Improve brand engagement
- See 15 more
-
Enhance customer relationships
-
Acquire customers
-
Improve internal communications
-
Increase sales & revenue
-
Improve consistency
-
Scale best practices
- See 3 more
Top Channels
Channels Used
-
mobile
-
e-mail
-
mobile app
-
website
-
phone calls
-
offline
-
chat
-
point of sale
-
mass media
-
promotions
-
text SMS
-
on premises
-
trade shows
- See 10 more
-
mobile
-
e-mail
-
mobile app
-
website
-
phone calls
-
offline
-
chat
-
point of sale
-
mass media
-
promotions
-
text SMS
-
on premises
-
trade shows
- See 10 more
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
