Comparison Summary

Sugar CRM: SugarCRM is the #1 rated CRM platform, helping businesses create lifelong customers through intelligent tools. A demo can be requested to see how the platform handles the work.

SAP Customer Experience: SAP Customer Experience integrates solutions for marketing, sales, and customer relationship management, enhancing the customer journey from initial contact to purchase. Leveraging SAP C/4HANA®, it provides tools for data control, demand generation, personalized e-commerce, sales enhancement, and service optimization.

logo Sugar CRM

Focus area

Sugar CRM is better than SAP Customer Experience for

Software Failure Risk

  • medium

logo SAP Customer Experience

Focus area

SAP Customer Experience is better than Sugar CRM for

Software Failure Risk

  • medium

Sugar CRM and SAP Customer Experience: Customer Satisfaction Data

Most deployed common Use Cases for Sugar CRM and SAP Customer Experience

How can Sugar CRM and SAP Customer Experience optimize your Engagement Management Workflow?

Sugar CRM and SAP Customer Experience both enable organizations to track and manage customer interactions. Sugar CRM focuses on increased visibility into lead generation and follow-up, while SAP Customer Experience emphasizes data collection across all customer touchpoints to enhance customer retention. Sugar CRM's community and resources provide support for users, while SAP Customer Experience offers comprehensive dealer management capabilities. The limitations of these tools, however, include the need for technical expertise for installation and configuration.
"...I can keep my documents, status and follow up vi the calendar function really helps keep everything in one place...." Peer review by User
"...Customer relationship mgmt, Sales opportunities, cut down TTR, simplify customer interactions,...." Peer review by Proby P, Enterprise Storage Engineer, Financial Services

What Are the key features of Sugar CRM and SAP Customer Experience for Sales Document Management?

How does Sugar CRM and SAP Customer Experience address your Contact List Management Challenges?

What Are the key features of Sugar CRM and SAP Customer Experience for Helpdesk Management?

Sugar CRM in Action: Unique Use Cases

What benefits does Sugar CRM offer for Workflow Management?

SAP Customer Experience in Action: Unique Use Cases

How efficiently Does SAP Customer Experience manage your Relationship Management?

About

SugarCRM: #1 Rated Customer Relationship Management Software

Software to understand customers and engage them while growing revenue

Age

2004

1972

Financials

PRIVATE

IPO

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting