Comparison Summary
This comparison report of Sugar CRM vs. Zendesk Sunshine is based on a specific set of business needs and context. The comparison uses 5530 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Sugar CRM and Zendesk Sunshine
Sugar CRM, Zendesk Sunshine, Salesforce Sales Cloud, Zoho CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Sugar CRM covers Engagement Management, Sales Document Management with Mobile, Contact List Management with E-Mail, Workflow Management, etc.
Zendesk Sunshine focuses on Engagement Management with Review Sites, Workflow Management, Collaboration, Contact List Management with Phone Calls, etc.
"Sending personalized emails through Sugar Market generated a quote request for a $30,000 project on day one. Results like that confirm we’ve made the right choice. " - Barry Myers
"One of the main reasons for switching to Zendesk ultimately was to gain those base level efficiencies. What we ended up getting was a lot more than that. Sunshine made it a lot easier for agents to have more information, which in the end resulted in... a much better customer experience. " - John Wie
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
SugarCRM: #1 Rated Customer Relationship Management Software
Develop custom experiences with the Zendesk Platform | Zendesk Sunshine
Age
2004
2007
Financials
PRIVATE
IPO
Business Need
Total Processes
(we found evidences for)
104
29
Total Goals
(we found evidences for)
18
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Enhance customer relationships
-
Acquire customers
-
Increase sales & revenue
-
Scale best practices
-
Improve ROI
-
Enter new markets internationally or locally
-
Improve efficiency
-
Grow market share
-
Improve internal communications
-
Improve stakeholder relations
-
Launch new products
-
Build brand awareness
-
Manage risk
-
Shorten ramp up time
-
Improve digital and social presence
-
Improve visibility
-
Increase customer life time value
-
Improve brand engagement
- See 15 more
-
Enhance customer relationships
-
Launch new products
-
Acquire customers
-
Improve visibility
-
Improve internal communications
-
Enter new markets internationally or locally
- See 3 more
Top Channels
Channels Used
-
phone calls
-
review sites
-
Amazon
-
website
-
omnichannel
-
e-mail
-
offline
-
trade shows
- See 5 more
-
phone calls
-
review sites
-
Amazon
-
website
-
omnichannel
-
e-mail
-
offline
-
trade shows
- See 5 more
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
