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Compare SupportYourApp vs Retently

Failure Risk Guidance Security Report ?

Failure Risk for SupportYourApp medium Failure Risk for Retently low
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Comparison Summary

For SupportYourApp vs Retently comparison, Our AI algorithm looked at 1656 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using SupportYourApp and Retently to solve their respective business needs.

Pros and cons of SupportYourApp and Retently

SupportYourApp is more suited to businesses that require Advertisement and Helpdesk Management with Phone Calls where as Retently is focused towards Customer Feedback Management with Promotions and Social Media Management .

Both SupportYourApp and Retently are Customer Experience Management software, peers recommend SupportYourApp for helpdesk management and advertisement where as Retently is more known for measuring net promoter score and social media analytics .

logo SupportYourApp

Focus area

SupportYourApp is better than Retently for

Software Failure Risk

  • medium

logo Retently

Focus area

Retently is better than SupportYourApp for

Software Failure Risk

  • low

About

Outsource Support To Grow Faster & Become a Unicorn

Platform to Improve Customer Satisfaction with Net Promoter Score

Financials

SEED

PRIVATE

Business Need

Total Processes
(we found evidences for)

26

30

Total Goals
(we found evidences for)

5

6

Top Processes

Evidences indicate better relative satisfaction

advertisement

Read Reviews (32)

Read Reviews (0)

helpdesk management

Read Reviews (21)

Read Reviews (1)

sales document management

Read Reviews (10)

Read Reviews (0)

proposal & quote management

Read Reviews (5)

Read Reviews (0)

contract management

Read Reviews (4)

Read Reviews (0)

social media management

Read Reviews (8)

Read Reviews (34)

lead qualification

Read Reviews (5)

Read Reviews (0)

lead qualification: technographic

Read Reviews (3)

Read Reviews (0)

communication management

Read Reviews (3)

Read Reviews (18)

sending & publishing communications

Read Reviews (3)

Read Reviews (16)

training & onboarding

Read Reviews (3)

Read Reviews (0)

customer feedback management

Read Reviews (3)

Read Reviews (285)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (71)

engagement management

Read Reviews (3)

Read Reviews (28)

engaging and following up

Read Reviews (2)

Read Reviews (23)

promotion management

Read Reviews (2)

Read Reviews (0)

lifetime value management

Read Reviews (2)

Read Reviews (1)

workflow management

Read Reviews (1)

Read Reviews (13)

referral management

Read Reviews (0)

Read Reviews (7)

creating contact list

Read Reviews (0)

Read Reviews (2)

contact list management

Read Reviews (0)

Read Reviews (5)

creating contact list

Read Reviews (0)

Read Reviews (2)

customise loyalty program

Read Reviews (0)

Read Reviews (2)

loyalty management

Read Reviews (0)

Read Reviews (3)

customise loyalty program

Read Reviews (0)

Read Reviews (2)

campaign management

Read Reviews (0)

Read Reviews (3)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Launch new products

  • Improve digital and social presence

  • Improve internal communications

  • See 2 more

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Build brand awareness

  • See 3 more

Top Channels

Channels Used

  • promotions

  • e-mail

  • chat

  • Slack

  • support groups

  • offline

  • See 3 more

  • promotions

  • e-mail

  • chat

  • Slack

  • support groups

  • offline

  • See 3 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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No Data

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting