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SurveyMonkey CX vs Alida: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for SurveyMonkey CX medium Failure Risk for Alida medium
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Comparison Summary

This comparison report of SurveyMonkey CX vs. Alida is based on a specific set of business needs and context. The comparison uses 1872 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing SurveyMonkey CX and Alida

SurveyMonkey CX, Alida, SatisMeter, CustomerSure, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

SurveyMonkey CX covers Collecting Feedback, Campaign Management, Engaging Conversational Surveys, Competitive Intelligence with Promotions, etc.

Alida focuses on Engaging Conversational Surveys, Collecting Feedback, Advertisement with Social Media, Market Research, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo SurveyMonkey CX

Focus area

Software Failure Risk

  • medium

logo Alida

Focus area

Alida is better than SurveyMonkey CX for

Software Failure Risk

  • medium

About

Feedback management tool to build a CX program that adapts to customer needs

Customer experience and insights platform for broad feedback and deep insights from the customers.

Age

1999

Financials

PRIVATE

SERIES B

Business Need

Total Processes
(we found evidences for)

35

50

Total Goals
(we found evidences for)

7

15

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (96)

Read Reviews (55)

measuring net promoter score

Read Reviews (47)

Read Reviews (2)

measuring customer satisfaction

Read Reviews (14)

Read Reviews (10)

engagement management

Read Reviews (16)

Read Reviews (69)

engaging and following up

Read Reviews (13)

Read Reviews (51)

campaign management

Read Reviews (14)

Read Reviews (4)

competitive intelligence

Read Reviews (8)

Read Reviews (0)

helpdesk management

Read Reviews (7)

Read Reviews (5)

content management

Read Reviews (7)

Read Reviews (3)

content sharing

Read Reviews (7)

Read Reviews (0)

training & onboarding

Read Reviews (6)

Read Reviews (1)

rating and review management

Read Reviews (5)

Read Reviews (0)

conference call management

Read Reviews (2)

Read Reviews (0)

products & pricelist management

Read Reviews (2)

Read Reviews (1)

loyalty management

Read Reviews (1)

Read Reviews (6)

generation of new leads

Read Reviews (1)

Read Reviews (9)

lifetime value management

Read Reviews (1)

Read Reviews (5)

social media management

Read Reviews (1)

Read Reviews (4)

engaging on social media

Read Reviews (1)

Read Reviews (4)

communication management

Read Reviews (1)

Read Reviews (6)

sending & publishing communications

Read Reviews (1)

Read Reviews (2)

relationship management

Read Reviews (0)

Read Reviews (3)

community building

Read Reviews (0)

Read Reviews (2)

business development

Read Reviews (0)

Read Reviews (2)

category management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Grow market share

  • Improve ROI

  • Scale best practices

  • Enter new markets internationally or locally

  • See 4 more

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Improve brand engagement

  • Scale best practices

  • Build brand awareness

  • Improve ROI

  • Launch new products

  • Improve internal communications

  • Improve stakeholder relations

  • Enter new markets internationally or locally

  • Grow market share

  • Establish thought leadership

  • Improve digital and social presence

  • Increase customer life time value

  • See 12 more

Top Channels

Channels Used

  • social media

  • phone calls

  • Twitter

  • promotions

  • mobile

  • website

  • e-mail

  • chat

  • mobile app

  • LinkedIn

  • games

  • offline

  • point of sale

  • See 10 more

  • social media

  • phone calls

  • Twitter

  • promotions

  • mobile

  • website

  • e-mail

  • chat

  • mobile app

  • LinkedIn

  • games

  • offline

  • point of sale

  • See 10 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting