Overview: SurveyMonkey CX and Canny as Customer Feedback Management Category solutions.

SurveyMonkey CX and Canny are both notable players in the customer feedback management domain, each offering distinct advantages catering to different business needs. SurveyMonkey CX excels with robust features for comprehensive data analysis and feedback collection, making it a strong fit for diverse industries. Canny, on the other hand, is particularly tuned for improving product experiences and community engagement, with a focus on integration and collaboration tools, ideal for tech-centric sectors.

SurveyMonkey CX: SurveyMonkey's powerful platform helps CX teams gather feedback, find gaps, and improve their brand. Improving customer success is made easier with SurveyMonkey CX.

Canny: Canny helps teams manage feedback and release features effectively. It completes the feedback loop from collection to implementation.

SurveyMonkey CX and Canny: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

SurveyMonkey CX supports collecting feedback and measuring net promoter scores, with additional focus on engaging conversational surveys. This makes SurveyMonkey CX ideal for businesses aiming to enhance customer engagement processes. read more →

Canny facilitates collecting feedback and engaging conversational surveys, with strengths in products and pricelist management. Canny is suitable for businesses focusing on detailed feedback integration within product cycles. read more →

Business Goals

SurveyMonkey CX aims to improve customer satisfaction and increase sales, aligning with goals such as growing market share. SurveyMonkey CX serves businesses looking to optimize customer relations and market expansion. read more →

Canny prioritizes scaling best practices and acquiring customers, with an objective to improve product experience. Canny appeals to companies interested in enhancing visibility and refining product development. read more →

Core Features

SurveyMonkey CX offers custom reports and analytics, enabling businesses to conduct in-depth data analysis. These features in SurveyMonkey CX are beneficial for users needing comprehensive insights on customer feedback. read more →

Canny emphasizes integration and custom reports, aiding businesses in seamless data management. This focus by Canny helps teams streamline workflow and optimize feedback processing. read more →

Vendor Support

SurveyMonkey CX provides 24/7 support, with options like chat, email, and phone support, meeting varied customer preferences. This support from SurveyMonkey CX ensures accessibility for businesses with diverse operational requirements. read more →

Canny features training and onboarding along with 24/7 support, though with limited chat and email support options. Canny suits environments where initial setup guidance is crucial. read more →

Segments and Industries

SurveyMonkey CX is used across enterprise, mid-market, and large enterprises within financial services and human resources. SurveyMonkey CX's broad industry appeal suits various business scales. read more →

Canny sees usage predominantly in computer software and real estate industries, mainly among mid-market and enterprise segments. This indicates Canny's alignment with tech-oriented market needs. read more →

Operational Alignment

SurveyMonkey CX integrates well into workflows needing robust data handling and feedback analysis, typically favored by larger companies. SurveyMonkey CX is engineered for businesses of varying scale and complexity. read more →

Canny fits operations focusing on product management and community engagement, ideal for companies with active user interaction. Canny supports collaborative environments in evolving operational landscapes. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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No Data

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

24/7 Support

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Chat Support

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Email Support

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Phone Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for SurveyMonkey CX and Canny

What solutions does SurveyMonkey CX and Canny provide for Collecting Feedback?

SurveyMonkey Cx and Canny both collect customer feedback. SurveyMonkey Cx specializes in Net Promoter Score (NPS) and provides features for measuring customer satisfaction and benchmarking against industry standards. Canny focuses on gathering, organizing, and prioritizing customer feedback, including feature requests, and helps businesses track feedback effectively.

"...My team and I will continue to use Survey Monkey primarily for feedback from customers allowing us to better serve their ever changing needs. ...." Peer review by Joshua M., Founder / Principal Design / Consultant

"...It's a tool that has an incredible ROI by collecting and managing feedback and feature requests and more...." Peer review by Michael V., CEO, Computer Software

How efficiently Does SurveyMonkey CX and Canny manage your Engaging Conversational Surveys?

SurveyMonkey Cx and Canny both focus on improving customer engagement and gathering feedback. SurveyMonkey Cx excels at providing personalized surveys and immediate engagement through various channels, while Canny promotes community engagement by enabling customers to interact with each other. Canny also emphasizes following up with users on feature requests and updates, while SurveyMonkey Cx offers more advanced analytics and follow-up tools.

"...Very easy to reply to your customers straight from the platform, so you can engage immediately and thank them for providing comments to help your business to become more customer focused...." Peer review by Barry B., Director of Operations, Health, Wellness and Fitness

"...I have rarely used a tool that gives me such visibility into their own roadmap, follows up on every request submitted, and gives updates when a request has become a feature and is released...." Peer review by User