Comparison Summary

SurveyMonkey CX: SurveyMonkey's powerful platform helps CX teams gather feedback, find gaps, and improve their brand. Improving customer success is made easier with SurveyMonkey CX.

CustomerCount: CustomerCount is a flexible online customer feedback management system providing intuitive real-time reporting and fast turnaround on updates. Key features include survey design, real-time alerts, CRM integration, and text analytics.

logo SurveyMonkey CX

Focus area

Software Failure Risk

  • medium

logo CustomerCount

Focus area

CustomerCount is better than SurveyMonkey CX for

Software Failure Risk

  • medium

SurveyMonkey CX and CustomerCount: Customer Satisfaction Data

Most deployed common Use Cases for SurveyMonkey CX and CustomerCount

What benefits does SurveyMonkey CX and CustomerCount offer for Collecting Feedback?

SurveyMonkey Cx and Customercount both collect customer feedback and calculate Net Promoter Scores. SurveyMonkey Cx provides advanced filtering and analytics for NPS data, while Customercount emphasizes real-time reporting and flexible data gathering. SurveyMonkey Cx offers a global NPS benchmark dataset, while Customercount highlights its long history of survey feedback and business intelligence capabilities. The limitations of these tools include their focus on NPS scores, which may be restrictive for some users.
"...SurveyMonkey CX is a pretty straightforward platform for collecting NPS data globally...." Peer review by Michelle S., Marketing Contractor, Mechanical or Industrial Engineering
"...Customer Count has allowed our organization to excel in not only receiving customer feedback but applying that feedback for the betterment of the customer experience with Breckenridge Grand Vacations...." Peer review by Rick T, Director of Owner Relations

How can SurveyMonkey CX and CustomerCount enhance your Engaging Conversational Surveys process?


SurveyMonkey CX in Action: Unique Use Cases

How can SurveyMonkey CX optimize your Campaign Management Workflow?

Why is SurveyMonkey CX the best choice for Competitive Intelligence?


CustomerCount in Action: Unique Use Cases

How can CustomerCount enhance your Social Media Management process?

About

Feedback management tool to build a CX program that adapts to customer needs

Customer Feedback Tool to Add More Accountability and Improve Process Simultaneously

Age

1999

Financials

PRIVATE

NA

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting