Comparison Summary
This comparison report of SurveyMonkey CX vs. Enghouse Insights is based on a specific set of business needs and context. The comparison uses 979 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SurveyMonkey CX and Enghouse Insights
SurveyMonkey CX, Enghouse Insights, SatisMeter, CustomerSure, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SurveyMonkey CX covers Collecting Feedback, Campaign Management, Engaging Conversational Surveys, Competitive Intelligence with Promotions, etc.
Enghouse Insights focuses on Market Research, Helpdesk Management with Phone Calls, Collecting Feedback with Website, Engaging Conversational Surveys, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SurveyMonkey CX
Focus area
SurveyMonkey CX is better than Enghouse Insights for
Software Failure Risk
Enghouse Insights
Focus area
Enghouse Insights is better than SurveyMonkey CX for
Software Failure Risk
About
Feedback management tool to build a CX program that adapts to customer needs
Technology for data-driven decision making
Age
1999
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
35
18
Total Goals
(we found evidences for)
7
1
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
-
Increase sales & revenue
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Acquire customers
-
Grow market share
-
Improve ROI
-
Scale best practices
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Enter new markets internationally or locally
- See 4 more
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Grow market share
Top Channels
Channels Used
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phone calls
-
website
-
social media
-
Facebook
-
mobile
- See 2 more
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phone calls
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website
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social media
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Facebook
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mobile
- See 2 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
