Comparison Summary
This comparison report of SurveyMonkey CX vs. Opiniator is based on a specific set of business needs and context. The comparison uses 1087 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SurveyMonkey CX and Opiniator
SurveyMonkey CX, Opiniator, SatisMeter, CustomerSure, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SurveyMonkey CX covers Collecting Feedback, Campaign Management, Engaging Conversational Surveys, Competitive Intelligence with Promotions, etc.
Opiniator focuses on Collecting Feedback with Phone Calls, Helpdesk Management with Phone Calls, Rating And Review Management with Text SMS, Engaging Conversational Surveys, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Feedback management tool to build a CX program that adapts to customer needs
Customer feedback platform that captures ratings, comments and feedback
Age
1999
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
35
19
Total Goals
(we found evidences for)
7
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Increase sales & revenue
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Acquire customers
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Grow market share
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Improve ROI
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Scale best practices
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Enter new markets internationally or locally
- See 4 more
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Acquire customers
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Improve ROI
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Enhance customer relationships
Top Channels
Channels Used
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phone calls
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e-mail
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promotions
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text SMS
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user generated content
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blogs
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support groups
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mobile
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coupons
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social media
- See 7 more
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phone calls
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e-mail
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promotions
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text SMS
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user generated content
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blogs
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support groups
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mobile
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coupons
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social media
- See 7 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
