Comparison Summary
This comparison report of SurveyMonkey CX vs. Qualtrics CoreXM is based on a specific set of business needs and context. The comparison uses 7302 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SurveyMonkey CX and Qualtrics CoreXM
SurveyMonkey CX, Qualtrics CoreXM, SatisMeter, CustomerSure, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SurveyMonkey CX covers Collecting Feedback, Campaign Management, Engaging Conversational Surveys, Competitive Intelligence with Promotions, etc.
Qualtrics CoreXM focuses on Collecting Feedback, Engaging Conversational Surveys with E-Mail, Market Research, Helpdesk Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Qualtrics CoreXM
Focus area
Qualtrics CoreXM is better than SurveyMonkey CX for
Software Failure Risk
About
Feedback management tool to build a CX program that adapts to customer needs
Experience Management Software to gather experience insights and take action
Age
1999
2002
Financials
PRIVATE
SERIES C
Business Need
Total Processes
(we found evidences for)
35
65
Total Goals
(we found evidences for)
7
18
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Increase sales & revenue
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Acquire customers
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Grow market share
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Improve ROI
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Scale best practices
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Enter new markets internationally or locally
- See 4 more
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Enhance customer relationships
-
Acquire customers
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Grow market share
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Improve brand engagement
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Increase sales & revenue
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Build brand awareness
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Improve ROI
-
Launch new products
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Scale best practices
-
Increase customer life time value
-
Enter new markets internationally or locally
-
Improve internal communications
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Establish thought leadership
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Improve digital and social presence
-
Improve stakeholder relations
-
Manage risk
-
Improve consistency
-
Improve efficiency
- See 15 more
Top Channels
Channels Used
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e-mail
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website
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phone calls
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offline
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chat
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social media
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video
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promotions
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events
-
trade shows
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on premises
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newsletter
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point of sale
-
display advertisement
-
Facebook page
-
Facebook
-
text SMS
-
Instagram
-
Twitter
-
Slack
- See 17 more
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e-mail
-
website
-
phone calls
-
offline
-
chat
-
social media
-
video
-
promotions
-
events
-
trade shows
-
on premises
-
newsletter
-
point of sale
-
display advertisement
-
Facebook page
-
Facebook
-
text SMS
-
Instagram
-
Twitter
-
Slack
- See 17 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
