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SurveyMonkey CX vs ServiceGuru Kiosk: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for SurveyMonkey CX medium Failure Risk for ServiceGuru Kiosk medium
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Comparison Summary

This comparison report of SurveyMonkey CX vs. ServiceGuru Kiosk is based on a specific set of business needs and context. The comparison uses 951 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing SurveyMonkey CX and ServiceGuru Kiosk

SurveyMonkey CX, ServiceGuru Kiosk, SatisMeter, CustomerSure, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

SurveyMonkey CX covers Collecting Feedback, Campaign Management, Engaging Conversational Surveys, Competitive Intelligence with Promotions, etc.

ServiceGuru Kiosk focuses on Rating And Review Management with Review Sites, Collecting Feedback with Offline, Review Customer Feedback with Review Sites, Helpdesk Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo SurveyMonkey CX

Focus area

SurveyMonkey CX is better than ServiceGuru Kiosk for

Software Failure Risk

  • medium

logo ServiceGuru Kiosk

Focus area

Software Failure Risk

  • medium

About

Feedback management tool to build a CX program that adapts to customer needs

Customer Service Review Tool to Collect and Measure Reviews at the Point of Service

Age

1999

Financials

PRIVATE

Business Need

Total Processes
(we found evidences for)

35

12

Total Goals
(we found evidences for)

7

3

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (96)

Read Reviews (19)

measuring net promoter score

Read Reviews (47)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (14)

Read Reviews (2)

engagement management

Read Reviews (16)

Read Reviews (0)

engaging and following up

Read Reviews (13)

Read Reviews (0)

campaign management

Read Reviews (14)

Read Reviews (2)

competitive intelligence

Read Reviews (8)

Read Reviews (2)

helpdesk management

Read Reviews (7)

Read Reviews (3)

content management

Read Reviews (7)

Read Reviews (0)

content sharing

Read Reviews (7)

Read Reviews (0)

training & onboarding

Read Reviews (6)

Read Reviews (0)

rating and review management

Read Reviews (5)

Read Reviews (28)

conference call management

Read Reviews (2)

Read Reviews (0)

products & pricelist management

Read Reviews (2)

Read Reviews (0)

sales review & feedback

Read Reviews (1)

Read Reviews (5)

contact list management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Grow market share

  • Improve ROI

  • Scale best practices

  • Enter new markets internationally or locally

  • See 4 more

  • Improve digital and social presence

  • Enhance customer relationships

  • Grow market share

Top Channels

Channels Used

  • offline

  • on premises

  • review sites

  • promotions

  • social media

  • Facebook

  • Yelp

  • website

  • e-mail

  • coupons

  • Tripadvisor

  • See 8 more

  • offline

  • on premises

  • review sites

  • promotions

  • social media

  • Facebook

  • Yelp

  • website

  • e-mail

  • coupons

  • Tripadvisor

  • See 8 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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No Data

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting