Overview: SurveyMonkey CX and SurveyMethods as Customer Feedback Management Category solutions.

SurveyMonkey CX and SurveyMethods are robust solutions for customer feedback management, each with distinct strengths. SurveyMonkey CX excels in comprehensive feedback collection and customer satisfaction improvement, tailored for enterprises and financial services. Its core features like custom reporting and 24/7 support make it ideal for large-scale implementations. Conversely, SurveyMethods focuses on customer feedback management and internal communications, primarily serving the internet and healthcare industries. This product is favored for its robust integration capabilities and support, catering well to large enterprises.

SurveyMonkey CX: SurveyMonkey's powerful platform helps CX teams gather feedback, find gaps, and improve their brand. Improving customer success is made easier with SurveyMonkey CX.

SurveyMethods: Surveymethods offers award-winning, user-friendly online survey software with advanced data analysis and email newsletters. A comprehensive survey API is also provided, and a free trial is available.

SurveyMonkey CX and SurveyMethods: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

SurveyMonkey CX facilitates collecting feedback, measuring net promoter score, and engaging conversational surveys, aligning well with comprehensive customer feedback processes. read more →

SurveyMethods supports customer feedback management and measuring customer satisfaction, focusing on improving internal communication and public engagement. read more →

Business Goals

SurveyMonkey CX aims to enhance customer satisfaction and increase sales, helping businesses grow market share and improve ROI. read more →

SurveyMethods helps improve internal communications and build brand awareness, while facilitating brand engagement and customer relationships. read more →

Core Features

SurveyMonkey CX includes standout features like custom reports, analytics, and data import, essential for users valuing extensive data handling and compliance. read more →

SurveyMethods offers an abundance of features such as custom reports, integration, and data import, serving users needing seamless system interactions. read more →

Vendor Support

SurveyMonkey CX provides extensive 24/7 support with multiple channels, including chat and phone support, catering to enterprises requiring consistent support. read more →

SurveyMethods offers robust 24/7 support, with chat and email options, meeting needs for reliable customer support in enterprise environments. read more →

Segments and Industries

SurveyMonkey CX predominantly serves enterprise and financial services sectors, indicating its suitability for large and complex industries. read more →

SurveyMethods is used mainly by large enterprises and the healthcare industry, reflecting its focus on diverse industry requirements. read more →

Operational Alignment

SurveyMonkey CX fits well into the operational workflows of enterprises, designed for large-scale operational environments. read more →

SurveyMethods aligns with large enterprise operations, suitable for sectors requiring enhanced communication and integration capabilities. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

24/7 Support

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Chat Support

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Email Support

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Phone Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for SurveyMonkey CX and SurveyMethods

What benefits does SurveyMonkey CX and SurveyMethods offer for Collecting Feedback?

SurveyMonkey Cx and Surveymethods both collect customer feedback. SurveyMonkey Cx focuses on Net Promoter Score (NPS) and provides features like NPS benchmarking and analytics. Surveymethods offers a broader range of survey types for various purposes, including market research, employee evaluation, and donor feedback. SurveyMonkey Cx offers more sophisticated data analysis tools while Surveymethods prioritizes ease of use and customization.

"...We were able to gather quick customer satisfaction information with ease...." Peer review by Brittney V, Product Advisor, Automotive

"...We started using Survey Methods for customer satisfaction surveys but the tool has proved useful for a multitude of other uses as well like Employee Training, Skills Assessments and Online Requests...." Peer review by Juan Gonzalez, Capgemini, Capgemini

Why is SurveyMonkey CX and SurveyMethods the best choice for Engaging Conversational Surveys?

SurveyMonkey Cx and SurveyMethods both aim to engage customers and employees through surveys. SurveyMonkey Cx focuses on customer experience management, offering tools for personalized surveys, advanced analytics, and follow-up actions. SurveyMethods emphasizes data insights, providing a platform for collecting feedback and discovering key information. SurveyMethods specifically focuses on sharing visually-appealing newsletters with relevant information.

"...Survey monkey is a great way to engage with employees and receive management feedback as to how we can improve the workplace and overall morale...." Peer review by User

"...SurveyMethods is a powerful online data insights platform designed to help you engage with your customers and employees, solicit feedback and opinions, and discover key insights to make effective data-driven decisions...." Peer review from Featured Customers