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SurveyMonkey CX vs Zonka Feedback: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for SurveyMonkey CX medium Failure Risk for Zonka Feedback low
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Comparison Summary

This comparison report of SurveyMonkey CX vs. Zonka Feedback is based on a specific set of business needs and context. The comparison uses 3694 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing SurveyMonkey CX and Zonka Feedback

SurveyMonkey CX, Zonka Feedback, SatisMeter, CustomerSure, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

SurveyMonkey CX covers Collecting Feedback, Campaign Management, Engaging Conversational Surveys, Competitive Intelligence with Promotions, etc.

Zonka Feedback focuses on Collecting Feedback, Social Media Management, Communication Management with E-Mail, Engaging Conversational Surveys, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo SurveyMonkey CX

Focus area

Software Failure Risk

  • medium

logo Zonka Feedback

Focus area

Zonka Feedback is better than SurveyMonkey CX for

Software Failure Risk

  • low

About

Feedback management tool to build a CX program that adapts to customer needs

Feedback Software & Survey App to collect feedback from customers and employees

Age

1999

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

35

43

Total Goals
(we found evidences for)

7

3

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (96)

Read Reviews (705)

measuring net promoter score

Read Reviews (47)

Read Reviews (136)

measuring customer satisfaction

Read Reviews (14)

Read Reviews (277)

engagement management

Read Reviews (16)

Read Reviews (40)

engaging and following up

Read Reviews (13)

Read Reviews (32)

campaign management

Read Reviews (14)

Read Reviews (1)

competitive intelligence

Read Reviews (8)

Read Reviews (1)

helpdesk management

Read Reviews (7)

Read Reviews (22)

content management

Read Reviews (7)

Read Reviews (0)

content sharing

Read Reviews (7)

Read Reviews (0)

training & onboarding

Read Reviews (6)

Read Reviews (2)

rating and review management

Read Reviews (5)

Read Reviews (8)

conference call management

Read Reviews (2)

Read Reviews (0)

products & pricelist management

Read Reviews (2)

Read Reviews (1)

workflow management

Read Reviews (1)

Read Reviews (39)

loyalty management

Read Reviews (1)

Read Reviews (15)

customise loyalty program

Read Reviews (1)

Read Reviews (15)

sales review & feedback

Read Reviews (1)

Read Reviews (3)

lifetime value management

Read Reviews (1)

Read Reviews (3)

social media management

Read Reviews (1)

Read Reviews (68)

communication management

Read Reviews (1)

Read Reviews (48)

sending & publishing communications

Read Reviews (1)

Read Reviews (42)

sales document management

Read Reviews (0)

Read Reviews (19)

contact list management

Read Reviews (0)

Read Reviews (17)

knowledge management

Read Reviews (0)

Read Reviews (4)

performance management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Grow market share

  • Improve ROI

  • Scale best practices

  • Enter new markets internationally or locally

  • See 4 more

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

Top Channels

Channels Used

  • e-mail

  • promotions

  • offline

  • website

  • on premises

  • mobile

  • text SMS

  • chat

  • mobile app

  • phone calls

  • omnichannel

  • social media

  • point of sale

  • user generated content

  • blogs

  • print media

  • mass media

  • radio

  • See 15 more

  • e-mail

  • promotions

  • offline

  • website

  • on premises

  • mobile

  • text SMS

  • chat

  • mobile app

  • phone calls

  • omnichannel

  • social media

  • point of sale

  • user generated content

  • blogs

  • print media

  • mass media

  • radio

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting