Overview: SurveyMonkey and Alchemer Enterprise Feedback Management Platform as Customer Feedback Management Category solutions.

SurveyMonkey and Alchemer both play significant roles in the Customer Feedback Management space, offering a suite of tools tailored to facilitate feedback collection, communication, and market research. SurveyMonkey, with its robust features and advanced analytics, is an excellent choice for large enterprises and mid-market segments, particularly in education and IT services. On the other hand, Alchemer, while serving similar segments, shines in the computer software and research industries, providing strong integration capabilities and a focus on brand awareness and best practices.

SurveyMonkey: SurveyMonkey is the world’s most popular free online survey tool. It helps businesses capture important voices and opinions to drive growth.

Alchemer Enterprise Feedback Management Platform: Alchemer transforms insights into action with powerful experience management and survey software. The platform provides enterprise feedback management tools and online survey capabilities.

SurveyMonkey and Alchemer Enterprise Feedback Management Platform: Best Use cases based on the customer satisfaction data

SurveyMonkey

4.5

AI Powered

Alchemer Enterprise Feedback Management Platform

4.4

Key Capabilities Supported

SurveyMonkey specializes in collecting feedback, creating engaging surveys, and market research, designed to improve communication management for various needs. read more →

Alchemer focuses on feedback collection and conversational surveys, with capabilities extending to helpdesk and communication management. read more →

Business Goals

SurveyMonkey helps improve customer and employee experience, acquire customers, and drive sales by leveraging market insights. read more →

Alchemer aids in enhancing customer satisfaction, building brand awareness, and scaling best practices within organizations. read more →

Core Features

Key features of SurveyMonkey include custom reports, compliance, and robust data import/export functions, making it suited for detailed analytics. read more →

Alchemer offers powerful custom reports and integrations, with a focus on compliance and secure data handling. read more →

Vendor Support

SurveyMonkey provides 24/7 support, with options for phone, email, and chat, meeting diverse customer preferences. read more →

Alchemer emphasizes 24/7 support primarily through chat, ensuring consistent service for its users. read more →

Segments and Industries

SurveyMonkey caters predominantly to large enterprises, with significant usage in education, IT services, and marketing sectors. read more →

Alchemer primarily serves the computer software and research sectors, appealing to small to mid-sized enterprises. read more →

Operational Alignment

SurveyMonkey fits well into large enterprise workflows, supporting complex environments with its broad feature set. read more →

Alchemer aligns with operational needs in research and software industries, providing tools for precise feedback management. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Phone Support

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Email Support

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Chat Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for SurveyMonkey and Alchemer Enterprise Feedback Management Platform

Why is SurveyMonkey and Alchemer Enterprise Feedback Management Platform the best choice for Collecting Feedback?

Both Surveymonkey and Alchemer Enterprise Feedback Management Platform allow users to create surveys for customers and employees. Surveymonkey excels in creating personalized surveys and feedback forms while Alchemer Enterprise Feedback Management Platform provides a user-friendly interface and integrates with other third-party tools. Alchemer Enterprise Feedback Management Platform faces limitations around NPS and quizzes.

"...It is very easy to set up a customer survey and add the link into the signature of an email...." Peer review by Chris R., Aftersales Engineer

"...SurveyGizmo we are using it in our organization for various surveys like Organization improvement, People feedback, management improvements...." Peer review by Arohi L, Senior Software Engineer, Information Technology and Services

How does SurveyMonkey and Alchemer Enterprise Feedback Management Platform facilitate Engaging Conversational Surveys?

Surveymonkey and Alchemer Enterprise Feedback Management Platform both utilize follow-up emails and questions based on previous answers to engage survey participants. Surveymonkey offers customizable platform with a bright and colorful interface, while Alchemer Enterprise Feedback Management Platform provides a simple design and various response formats. Surveymonkey enables tracking of non-respondents for follow-up invitations, whereas Alchemer Enterprise Feedback Management Platform allows for monitoring and management of results to facilitate follow-up based on key results. Both tools have limitations in question formats and follow-up question capabilities.

"...It makes for an engaging way to get opinions and input from around the office. ...." Peer review by Verified Reviewer, Transportation/Trucking/Railroad

"...Making Follow-Up surveys from meetings, using it to create applications for trainings, and to collect data for a Needs Assessment...." Peer review by Blaine G, Behavior Research Technician

What makes SurveyMonkey and Alchemer Enterprise Feedback Management Platform ideal for Market Research?

Surveymonkey and Alchemer Enterprise Feedback Management Platform are both used for market research. Surveymonkey is a simpler, more user-friendly tool, while Alchemer Enterprise Feedback Management Platform provides more advanced features for comprehensive research. Surveymonkey is often used for informal polling and quick surveys, while Alchemer Enterprise Feedback Management Platform is preferred for more complex research projects. Both tools have limitations, with Surveymonkey's features often requiring additional costs and Alchemer Enterprise Feedback Management Platform having restricted functionality for large-scale market research.

"...Overall, Survey Monkey is a great tool for a variety of needs including market research and for general surveys...." Peer review by Tyler P., VP of Marketing, Real Estate

"...We conduct market research for our company and different clients...." Peer review by Julián P, Director General

What Are the key features of SurveyMonkey and Alchemer Enterprise Feedback Management Platform for Communication Management?

Surveymonkey and Alchemer Enterprise Feedback Management Platform both allow users to create and send surveys. Surveymonkey excels in its ease of use and intuitive interface, making it ideal for quickly generating surveys and distributing them through various channels. In contrast, Alchemer Enterprise Feedback Management Platform focuses on providing a comprehensive suite of features, including the ability to edit surveys after publication. However, Alchemer Enterprise Feedback Management Platform struggles with email sending reliability, potentially hindering its effectiveness.

"...We use it a lot on emails, social media posts, and website links. ...." Peer review by Kelvin C., Marketing Analyst, Transportation/Trucking/Railroad

"...I think this is one of the few softwares for surveys that actually allows you to change or edit your survey even after it is published...." Peer review by Kenneth C., Digital Marketing Specialist, Marketing and Advertising