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SurveyMonkey vs Delighted platform: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of SurveyMonkey vs. Delighted platform is based on a specific set of business needs and context. The comparison uses 61391 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing SurveyMonkey and Delighted platform

SurveyMonkey, Delighted platform, Google Forms, Qualtrics, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

SurveyMonkey covers Collecting Feedback, Engaging Conversational Surveys, Market Research, Communication Management with E-Mail, etc.

Delighted platform focuses on Collecting Feedback with Promotions, Engaging Conversational Surveys, Helpdesk Management, Social Media Management with Mobile, etc.

"Our scholarship application process used to be really cumbersome, but with SurveyMonkey Apply, it's incredibly simple for applicants and reviewers, and our staff has saved a ton of time. " - Megan Nuttelman

"Prior to Delighted, we didn’t really have a tool to capture NPS feedback. [We wanted] to capture user experience sentiment so that we could understand ways to improve our product based on customer feedback. It’s important to have the ability to capt...ure NPS data in a simple yet effective manner. " - Jonathan Hau

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo SurveyMonkey

Focus area

SurveyMonkey is better than Delighted platform for

Software Failure Risk

  • medium

logo Delighted platform

Focus area

Software Failure Risk

  • medium

About

Online Survey Software to create and send surveys

Customer feedback tool to gather actionable feedback from your customers

Age

1999

Financials

PRIVATE

SEED

Business Need

Total Processes
(we found evidences for)

123

53

Total Goals
(we found evidences for)

20

13

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction

measuring net promoter score


engagement management

engaging and following up

engaging with scheduling & cadence



communication management

sending & publishing communications

tracking & monitoring communications


social media management

social media analytics

scheduling post to social media

engaging on social media

managing social media account


content publishing




training & onboarding



sales review & feedback


competitive intelligence



contact list management

creating contact list


rating and review management


generation of new leads


sales document management

proposal & quote management

contract management


sales call management

meeting management




knowledge management

creating knowledge base


workflow management


campaign management



loyalty management

identify target customers

customise loyalty program






lead qualification

lead qualification: demographic

lead qualification: technographic


conference call management


trade show marketing





courses & assessment

create learning path

track learning progress


segmentation and targeting


lifetime value management





products & pricelist management





business development


personalized marketing


motivation management


advocacy management


promotion management




community building


referral management




account management





social media marketing


community marketing


opportunity management


relationship management



performance management


relationship marketing


sales incentive management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Launch new products

  • Increase sales & revenue

  • Establish thought leadership

  • Enter new markets internationally or locally

  • Scale best practices

  • Grow market share

  • Improve ROI

  • Improve efficiency

  • Build brand awareness

  • Improve brand engagement

  • Improve digital and social presence

  • Manage risk

  • Improve stakeholder relations

  • Improve consistency

  • Improve visibility

  • Improve navigation

  • Increase customer life time value

  • See 17 more
  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Improve stakeholder relations

  • Increase sales & revenue

  • Increase customer life time value

  • Build brand awareness

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • Enter new markets internationally or locally

  • Launch new products

  • See 10 more

Top Channels

Channels Used

  • promotions

  • e-mail

  • website

  • mobile

  • chat

  • text SMS

  • Slack

  • social media

  • mobile app

  • phone calls

  • review sites

  • Glassdoor

  • offline

  • Whatsapp

  • on premises

  • point of sale

  • print media

  • Amazon

  • display advertisement

  • See 16 more
  • promotions

  • e-mail

  • website

  • mobile

  • chat

  • text SMS

  • Slack

  • social media

  • mobile app

  • phone calls

  • review sites

  • Glassdoor

  • offline

  • Whatsapp

  • on premises

  • point of sale

  • print media

  • Amazon

  • display advertisement

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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low

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Business Setting