Comparison Summary
This comparison report of SurveyMonkey vs. Gainsight Platform is based on a specific set of business needs and context. The comparison uses 71215 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SurveyMonkey and Gainsight Platform
SurveyMonkey, Google Forms, Qualtrics, etc., belong to a category of solutions that help Customer Feedback Management, whereas Gainsight Platform, Totango, ChurnZero, etc., belong to a category of solutions that help Customer Success Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SurveyMonkey covers Collecting Feedback, Engaging Conversational Surveys, Market Research, Communication Management with E-Mail, etc.
Gainsight Platform focuses on Customer Feedback Management, Training & Onboarding, Automated Playbooks, Workflow Management, etc.
"Our scholarship application process used to be really cumbersome, but with SurveyMonkey Apply, it's incredibly simple for applicants and reviewers, and our staff has saved a ton of time. " - Megan Nuttelman
"Using Gainsight for revenue optimization has allowed us to both specialize and scale our team. We have built an automated renewal system that can and has frequently facilitated a zero touch renewal plus growth process. " - BEN MICHAEL
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Gainsight Platform
Focus area
Gainsight Platform is better than SurveyMonkey for
Software Failure Risk
About
Online Survey Software to create and send surveys
SaaS Platform Built for Customer Success
Age
1999
2011
Financials
PRIVATE
SERIES E
Business Need
Total Processes
(we found evidences for)
123
102
Total Goals
(we found evidences for)
20
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Launch new products
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Increase sales & revenue
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Establish thought leadership
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Enter new markets internationally or locally
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Scale best practices
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Grow market share
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Improve ROI
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Improve efficiency
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Build brand awareness
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Improve brand engagement
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Improve digital and social presence
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Manage risk
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Improve stakeholder relations
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Improve consistency
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Improve visibility
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Improve navigation
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Increase customer life time value
- See 17 more
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Manage risk
-
Establish thought leadership
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Launch new products
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Scale best practices
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Enhance customer relationships
-
Increase customer life time value
- See 3 more
Top Channels
Channels Used
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phone calls
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e-mail
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social media
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offline
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website
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LinkedIn
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video
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on premises
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mobile
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mobile app
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channel partners
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point of sale
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user generated content
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blogs
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trade shows
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text SMS
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print media
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magazine
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events
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games
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support groups
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newsletter
- See 19 more
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phone calls
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e-mail
-
social media
-
offline
-
website
-
LinkedIn
-
video
-
on premises
-
mobile
-
mobile app
-
channel partners
-
point of sale
-
user generated content
-
blogs
-
trade shows
-
text SMS
-
print media
-
magazine
-
events
-
games
-
support groups
-
newsletter
- See 19 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
