Comparison Summary

SurveyMonkey: SurveyMonkey is the world’s most popular free online survey tool. It helps businesses capture important voices and opinions to drive growth.

GetFeedback: GetFeedback is a CX platform that reveals customer insights. It enables timely actions based on understanding the "why."

logo SurveyMonkey

Focus area

SurveyMonkey is better than GetFeedback for

Software Failure Risk

  • medium

logo GetFeedback

Focus area

GetFeedback is better than SurveyMonkey for

Software Failure Risk

  • low

SurveyMonkey and GetFeedback: Customer Satisfaction Data

Most deployed common Use Cases for SurveyMonkey and GetFeedback

How can SurveyMonkey and GetFeedback optimize your Collecting Feedback Workflow?

SurveyMonkey and GetFeedback both enable the collection of feedback from customers and employees. SurveyMonkey offers pre-formatted surveys and is effective for quick, personalized feedback. GetFeedback provides more diverse survey options, including Net Promoter Score (NPS) surveys, and integrates with Salesforce. Both platforms have limitations; for example, SurveyMonkey does not provide robust data mining features, while GetFeedback has experienced integration issues.
"...You can manage your surveys on phone too, get custom filter to create multiple views of your data...." Peer review by Joel A., Associate Electrical Engineer, Design
"...Giving 400+ stores visibility to their own NPS and customer feedback...." Peer review by Jason R, Digital Marketing Manager

How can SurveyMonkey and GetFeedback enhance your Engaging Conversational Surveys process?


SurveyMonkey in Action: Unique Use Cases

What solutions does SurveyMonkey provide for Market Research?

How does SurveyMonkey address your Communication Management Challenges?

How efficiently Does SurveyMonkey manage your Social Media Management?


GetFeedback in Action: Unique Use Cases

What Are the key features of GetFeedback for Training & Onboarding?

How can GetFeedback enhance your Campaign Management process?

How can GetFeedback optimize your Automated Workflows Workflow?

About

Online Survey Software to create and send surveys

Feedback Management Tool to Collect, Integrate, Visualize CX data

Age

1999

1999

Financials

PRIVATE

PRIVATE

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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Business Setting