Overview: SurveyMonkey and GetFeedback as Customer Feedback Management Category solutions.

SurveyMonkey and GetFeedback both excel in customer feedback management but cater to different needs. SurveyMonkey is ideal for large enterprises needing extensive analytics and integration features, supporting various industries like education and marketing. GetFeedback, meanwhile, suits smaller businesses with its focus on ease of use and automated workflows, primarily serving IT and software sectors. SurveyMonkey offers robust support and extensive features, while GetFeedback emphasizes personalized support and training, ideal for brands seeking straightforward solutions.

SurveyMonkey: SurveyMonkey is the world’s most popular free online survey tool. It helps businesses capture important voices and opinions to drive growth.

GetFeedback: GetFeedback is a CX platform that reveals customer insights. It enables timely actions based on understanding the "why."

SurveyMonkey and GetFeedback: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

SurveyMonkey facilitates collecting feedback and market research with strong communication management capabilities. It aligns well with enterprises needing diverse engagement tools. read more →

GetFeedback focuses on collecting feedback and measuring NPS, with strengths in automated workflows. It's suitable for straightforward feedback processes. read more →

Business Goals

SurveyMonkey supports improving customer satisfaction and acquiring new customers, aligning with organizations focusing on customer and employee experience enhancement. read more →

GetFeedback aids in boosting customer satisfaction and scaling best practices, ideal for businesses seeking to enhance engagement and ROI. read more →

Core Features

SurveyMonkey's standout features include custom reports, vast data imports, and strong analytics, meeting the needs of large enterprises with high data integration demands. read more →

GetFeedback offers ease of migration and custom reports, emphasizing simplicity and efficiency for businesses with specific feedback needs. read more →

Vendor Support

SurveyMonkey provides 24/7 support with phone, email, and chat options, catering to businesses requiring continuous and comprehensive assistance. read more →

GetFeedback offers 24/7 support with an emphasis on training and onboarding, advantageous for businesses preferring personalized guidance. read more →

Segments and Industries

SurveyMonkey is popular among large enterprises and sectors such as education and marketing. It suits organizations needing broad industry adaptability. read more →

GetFeedback caters to IT, software, and internet industries, appealing to enterprises and those needing niche software feedback solutions. read more →

Operational Alignment

SurveyMonkey integrates smoothly into complex operational workflows, making it fitting for large-scale businesses seeking comprehensive feedback tools. read more →

GetFeedback fits smaller operational scales with a focus on user-friendly functionality, suitable for businesses prioritizing efficiency over complexity. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Phone Support

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Email Support

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Chat Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for SurveyMonkey and GetFeedback

Why is SurveyMonkey and GetFeedback the best choice for Collecting Feedback?

SurveyMonkey and GetFeedback both enable the collection of feedback from customers and employees. SurveyMonkey offers pre-formatted surveys and is effective for quick, personalized feedback. GetFeedback provides more diverse survey options, including Net Promoter Score (NPS) surveys, and integrates with Salesforce. Both platforms have limitations; for example, SurveyMonkey does not provide robust data mining features, while GetFeedback has experienced integration issues.

"...We use to get feedback about client services and love how easy it is for them to use...." Peer review by Melenie D., Admin Assistant, Government Administration

"...The NPS survey and score allow us to focus on area of improvement and benchmark ourselves against the best...." Peer review by Youcef B., Marketing and Advertising

What solutions does SurveyMonkey and GetFeedback provide for Engaging Conversational Surveys?

SurveyMonkey and GetFeedback both offer tools to create engaging surveys. SurveyMonkey provides a standardized platform with customizable options and allows for easy tracking of respondents. GetFeedback emphasizes visual engagement and personalization, allowing for the creation of branded surveys. Both tools have limitations; SurveyMonkey has limited question formats and follow-up options, while GetFeedback lacks built-in follow-up reminders in the free version.

"...You can also set up follow-up emails to go out to either all users that were originally sent the survey or you can select to only send the reminders to those that have not completed the survey yet)...." Peer review by Rhiannon U., Pharmaceuticals

"...Most importantly, it's mobile interface will help increase the likelihood of engagement since people are always on their phones...." Peer review by Executive Sponsor