Comparison Summary
This comparison report of SurveyMonkey vs. InMoment is based on a specific set of business needs and context. The comparison uses 61058 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SurveyMonkey and InMoment
SurveyMonkey, InMoment, Google Forms, Qualtrics, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SurveyMonkey covers Collecting Feedback, Engaging Conversational Surveys, Market Research, Communication Management with E-Mail, etc.
InMoment focuses on Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, Helpdesk Management with Phone Calls, etc.
"We've improved our application and nomination experience, reduced administrative workloads, and created a faster, more efficient review process for all of our programs. " - Deb Goodhind
"We see a strengthened commitment from management and throughout regional Dr ger business locations. With our new CX strategy developed jointly with InMoment, we have gained higher satisfaction rates for our customers and also our affected employees. " - Hauke Gastmeyer
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Online Survey Software to create and send surveys
Customer Experience Intelligence & Management Software to drive positive results for the brand with customer feedback
Age
1999
2002
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
123
70
Total Goals
(we found evidences for)
20
15
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Launch new products
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Increase sales & revenue
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Establish thought leadership
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Enter new markets internationally or locally
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Scale best practices
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Grow market share
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Improve ROI
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Improve efficiency
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Build brand awareness
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Improve brand engagement
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Improve digital and social presence
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Manage risk
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Improve stakeholder relations
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Improve consistency
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Improve visibility
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Improve navigation
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Increase customer life time value
- See 17 more
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Enhance customer relationships
-
Acquire customers
-
Scale best practices
-
Improve brand engagement
-
Establish thought leadership
-
Enter new markets internationally or locally
-
Increase sales & revenue
-
Increase customer life time value
-
Launch new products
-
Improve efficiency
-
Improve internal communications
-
Improve stakeholder relations
-
Improve consistency
-
Improve digital and social presence
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Improve ROI
- See 12 more
Top Channels
Channels Used
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promotions
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social media
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phone calls
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e-mail
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chat
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website
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Slack
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offline
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mobile
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text SMS
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point of sale
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mobile app
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user generated content
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blogs
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review sites
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trade shows
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video
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on premises
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games
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omnichannel
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events
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movies
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Yelp
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Twitter
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Snapchat
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Instagram
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coupons
- See 24 more
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promotions
-
social media
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phone calls
-
e-mail
-
chat
-
website
-
Slack
-
offline
-
mobile
-
text SMS
-
point of sale
-
mobile app
-
user generated content
-
blogs
-
review sites
-
trade shows
-
video
-
on premises
-
games
-
omnichannel
-
events
-
movies
-
Yelp
-
Twitter
-
Snapchat
-
Instagram
-
coupons
- See 24 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
