Comparison Summary
This comparison report of SurveyMonkey vs. Medallia Agent Connect is based on a specific set of business needs and context. The comparison uses 59497 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SurveyMonkey and Medallia Agent Connect
SurveyMonkey, Medallia Agent Connect, Google Forms, Qualtrics, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SurveyMonkey covers Collecting Feedback, Engaging Conversational Surveys, Market Research, Communication Management with E-Mail, etc.
Medallia Agent Connect focuses on Collecting Feedback, Engaging Conversational Surveys, Coaching, Performance Management, etc.
"We've improved our application and nomination experience, reduced administrative workloads, and created a faster, more efficient review process for all of our programs. " - Deb Goodhind
"Stella Connect has given us far deeper visibility into the performance of our front-line team. Our Managers can now run more effective coaching programs and we’ve seen a measurable uptick in the quality of our service delivery, which enables us to r...esolve more customer inquiries with fewer staff and drive more revenue. " - Patrick Roscoe
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SurveyMonkey
Focus area
SurveyMonkey is better than Medallia Agent Connect for
Software Failure Risk
Medallia Agent Connect
Focus area
Medallia Agent Connect is better than SurveyMonkey for
Software Failure Risk
About
Online Survey Software to create and send surveys
Empower your customer service teams from anywhere
Age
1999
2001
Financials
PRIVATE
SERIES F
Business Need
Total Processes
(we found evidences for)
123
35
Total Goals
(we found evidences for)
20
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Launch new products
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Increase sales & revenue
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Establish thought leadership
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Enter new markets internationally or locally
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Scale best practices
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Grow market share
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Improve ROI
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Improve efficiency
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Build brand awareness
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Improve brand engagement
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Improve digital and social presence
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Manage risk
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Improve stakeholder relations
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Improve consistency
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Improve visibility
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Improve navigation
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Increase customer life time value
- See 17 more
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Enhance customer relationships
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Improve efficiency
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Acquire customers
-
Build brand awareness
-
Improve ROI
-
Launch new products
-
Scale best practices
-
Improve brand engagement
-
Improve consistency
-
Improve visibility
-
Increase sales & revenue
-
Establish thought leadership
-
Enter new markets internationally or locally
- See 10 more
Top Channels
Channels Used
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phone calls
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promotions
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chat
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e-mail
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games
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website
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offline
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user generated content
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blogs
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on premises
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video
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point of sale
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coupons
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Slack
- See 11 more
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phone calls
-
promotions
-
chat
-
e-mail
-
games
-
website
-
offline
-
user generated content
-
blogs
-
on premises
-
video
-
point of sale
-
coupons
-
Slack
- See 11 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
