Comparison Summary
This comparison report of SurveyMonkey vs. Nicereply is based on a specific set of business needs and context. The comparison uses 63031 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SurveyMonkey and Nicereply
SurveyMonkey, Nicereply, Google Forms, Qualtrics, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SurveyMonkey covers Collecting Feedback, Engaging Conversational Surveys, Market Research, Communication Management with E-Mail, etc.
Nicereply focuses on Collecting Feedback with Promotions, Engaging Conversational Surveys, Helpdesk Management with User Generated Content, Sales Document Management with E-Mail, etc.
"With SurveyMonkey Apply in place, applications have skyrocketed. The volume of completed scholarship applications increased by 220%, and we were able to utilize more funds than ever before. " - Normand Séguin
"Customer satisfaction is actually one of our company white-goals that we’re measured on. The only one that’s at a company level, where we hold the entire company accountable is our customer satisfaction that we get at through using Nicereply. " - Rachel Ferrara
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Online Survey Software to create and send surveys
Customer feedback software to collect customer feedback and improve the quality of services
Age
1999
2010
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
123
56
Total Goals
(we found evidences for)
20
10
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Launch new products
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Increase sales & revenue
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Establish thought leadership
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Enter new markets internationally or locally
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Scale best practices
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Grow market share
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Improve ROI
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Improve efficiency
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Build brand awareness
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Improve brand engagement
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Improve digital and social presence
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Manage risk
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Improve stakeholder relations
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Improve consistency
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Improve visibility
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Improve navigation
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Increase customer life time value
- See 17 more
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Enhance customer relationships
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Acquire customers
-
Improve internal communications
-
Improve efficiency
-
Increase sales & revenue
-
Scale best practices
-
Launch new products
-
Grow market share
-
Improve brand engagement
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Improve visibility
- See 7 more
Top Channels
Channels Used
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e-mail
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promotions
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user generated content
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blogs
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chat
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phone calls
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offline
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on premises
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website
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point of sale
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mobile
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Slack
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social media
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review sites
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Glassdoor
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text SMS
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mobile app
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Facebook
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events
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trade shows
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video
-
Twitter
- See 19 more
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e-mail
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promotions
-
user generated content
-
blogs
-
chat
-
phone calls
-
offline
-
on premises
-
website
-
point of sale
-
mobile
-
Slack
-
social media
-
review sites
-
Glassdoor
-
text SMS
-
mobile app
-
Facebook
-
events
-
trade shows
-
video
-
Twitter
- See 19 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
