Overview: SurveyMonkey and QuestionPro Survey as Customer Feedback Management Category solutions.

SurveyMonkey excels in offering robust data management and analytics capabilities, catering predominantly to large enterprises across diverse industries such as education and IT. It's ideal for users who prioritize customer satisfaction and engagement. QuestionPro Survey, on the other hand, focuses on measuring brand loyalty and employee experience, making it a go-to for smaller enterprises and non-profits. Its support offering is slightly less extensive but tailored to educational and research-focused sectors.

SurveyMonkey: SurveyMonkey is the world’s most popular free online survey tool. It helps businesses capture important voices and opinions to drive growth.

QuestionPro Survey: QuestionPro-survey offers free online survey software to create surveys quickly. It features 80+ question types, templates, multiple distribution options, and robust analytics.

SurveyMonkey and QuestionPro Survey: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

SurveyMonkey excels in collecting feedback, engaging users through conversational surveys, and conducting market research. It's ideal for users focusing on customer feedback and managing communications effectively. read more →

QuestionPro Survey is strong in feedback collection and customer engagement management. It emphasizes measuring net promoter scores and managing satisfaction, aligning well with users looking to analyze customer experiences. read more →

Business Goals

SurveyMonkey is geared towards improving customer satisfaction and acquiring new customers. It also supports objectives like enhancing employee and product experiences. read more →

The QuestionPro Survey helps in measuring customer experience and brand loyalty. It also offers tools for assessing risk exposure and understanding employee experiences. read more →

Core Features

SurveyMonkey boasts custom reports, comprehensive analytics, and seamless data import/export capabilities. It's packed with integrations and robust security features. read more →

QuestionPro Survey highlights include its analytics and custom reporting. Though it offers fewer integrations, it still provides essential data import/export and some security options. read more →

Vendor Support

SurveyMonkey offers 24/7 support through multiple channels, including phone and email. This broad access is suitable for businesses needing constant support. read more →

QuestionPro Survey provides chat and email support along with 24/7 access. The support is responsive but less comprehensive compared to SurveyMonkey. read more →

Segments and Industries

SurveyMonkey serves primarily large enterprises and is heavily used in education and tech industries. Its broad penetration suits diverse market needs. read more →

The QuestionPro Survey is more popular among small to mid-sized enterprises and non-profits. It thrives in research and educational environments. read more →

Operational Alignment

SurveyMonkey integrates well with various workflows across all sizes, making it a versatile addition to any team focusing on feedback and engagement. read more →

QuestionPro Survey is well-suited for smaller operational scales, offering focused tools that fit educational and non-profit sectors particularly well. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Phone Support

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Email Support

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Chat Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for SurveyMonkey and QuestionPro Survey

How can SurveyMonkey and QuestionPro Survey optimize your Collecting Feedback Workflow?

SurveyMonkey and QuestionPro Survey are both used to collect feedback from customers and employees. SurveyMonkey offers pre-formatted surveys and customer satisfaction surveys, while QuestionPro Survey offers various question types, including Net Promoter Score (NPS). QuestionPro Survey is a lower-priced alternative to Qualtrics, while SurveyMonkey is known for its personalized surveys and easy-to-use interface. Both tools have limitations, with SurveyMonkey lacking in data mining options and QuestionPro Survey lacking in recruiting features and being relatively expensive.

"...I can literally create a survey for my clients or for my internal company in minutes...." Peer review by Felicia W, Digital Marketing Specialist, Marketing and Advertising

"...It offers an excellent panel for offline survey management...." Peer review by Jarold M., Researcher

How efficiently Does SurveyMonkey and QuestionPro Survey manage your Engaging Conversational Surveys?

SurveyMonkey and QuestionPro Survey both enable users to send follow-up emails to survey respondents. QuestionPro Survey provides users with reports in various formats while SurveyMonkey allows users to add photos to their surveys. SurveyMonkey offers a standardized platform for questionnaires, while QuestionPro Survey assists businesses in engaging customers and gathering valuable information.

"...The benefits of SurveyMonkey include: getting valuable feedback, engaging our customers (making them feel welcomed and important), and evaluating how well our email marketing strategy is working, through the response rate on our surveys...." Peer review by G2 Crowd User in Higher Education, Education

"...Follow-up emails...." Peer review

What makes SurveyMonkey and QuestionPro Survey ideal for Market Research?

SurveyMonkey and QuestionPro Survey both support market research. SurveyMonkey is known for its ease of use, making it suitable for general surveys and quick polls. QuestionPro Survey offers a wider range of advanced features for more complex research, but its terminology might be unfamiliar to some researchers. Both tools have limitations, as additional features often come at an extra cost.

"...Market research is always easier when using survey monkey, there's always a lot we can do with it...." Peer review by Loyce N., Retention Team Leader, Telecommunications

"...Add to this QuestionPro's high level of customer service, attention to detail and efficiency and you've got a great marketing research partner that you can depend on time and time again...." Peer review by Lauren Tucker, Vice President, Group Planning Director, The Martin Agency, The Martin Agency