Guiding you to choose between SurveyMonkey vs. SmartSurvey: 2024

Comparison Summary

SurveyMonkey: SurveyMonkey is the world’s most popular free online survey tool. It helps businesses capture important voices and opinions to drive growth.

SmartSurvey: SmartSurvey offers an advanced, user-friendly online survey tool for creating and distributing surveys. Results can be analyzed graphically by a UK-based team.

SurveyMonkey and SmartSurvey: Customer Satisfaction Data

Most deployed common Use Cases for SurveyMonkey and SmartSurvey

How does SurveyMonkey and SmartSurvey address your Collecting Feedback Challenges?

SurveyMonkey and Smartsurvey both collect feedback from customers and employees. SurveyMonkey offers pre-formatted surveys and is known for its ease of use, while Smartsurvey provides a wider range of question types, including advanced options like Likert scales and Net Promoter Score (NPS). Both tools allow users to create and send surveys for various purposes, such as customer satisfaction and market research.

"...We were able to gain valuable feedback from our customers and gain insight to process improvements. . ...." Peer review by Denise M., Executive assistant , Insurance

"...With SmartSurvey I have managed to have a better quality of surveys with my colleagues and my clients, in this way, it has also managed to perfect as such the area of the surveys, managing to give us better opinions with a group of qualified people to give the best opinion about our products and services and make us improve day by day...." Peer review by Monsein L, Web Developer, Construction

What Are the key features of SurveyMonkey and SmartSurvey for Engaging Conversational Surveys?

SurveyMonkey and SmartSurvey both offer engaging conversational surveys. SurveyMonkey provides a standardized platform with customizable options for engaging various audiences, including employees, constituents, and social media followers. SmartSurvey emphasizes a user-friendly interface that facilitates analysis and engagement, particularly for mobile users. SmartSurvey excels in its ability to provide targeted follow-up communications based on respondent answers. Both tools have limitations in terms of question formats and follow-up question options.

"...And, if we are able to do follow up surveys to events, which is critical to improving future events...." Peer review by Regina P., Non-Profit Organization Management

"...As a small school wanting to engage both our parents/carers and children we needed a survey tool that was simple to use and easy to analyse results from and SmartSurvey delivered this...." Peer review by Phill Weaver

What benefits does SurveyMonkey and SmartSurvey offer for Market Research?

SurveyMonkey and SmartSurvey are both used for market research. SurveyMonkey focuses on creating surveys for a variety of purposes, including market research. SmartSurvey emphasizes providing powerful tools for sophisticated market research and analysis. While SurveyMonkey may be easier to use, SmartSurvey offers more advanced features for in-depth research.

"...This tool can easily setup for any survey, such as market research, customer satisfaction, employee engagement, event registrations, etc...." Peer review by Xuemei (Sherry) L, Senior Web Developer / CSM

"...From event feedback to sophisticated market research, SmartSurvey is your best choice...." Case Study Alton Towers

What benefits does SurveyMonkey and SmartSurvey offer for Social Media Management?

Surveymonkey and Smartsurvey both allow users to share surveys on social media platforms. Surveymonkey offers more basic social media sharing features. Smartsurvey provides more comprehensive analytics and reporting capabilities, allowing users to analyze data in real-time and generate custom charts. Surveymonkey users can send surveys via email, SMS, and websites, while Smartsurvey users can also distribute surveys using pop-ups or SMS messages.

"...Not just via email, the survey link can be shared on other social media websites like Facebook and WhatsApp...." Peer review by Shehroz H, Accountant

"...See why people use SmartSurvey to better engage respondents and reveal actionable insights. ..." Using Employee Attitude Surveys

How can SurveyMonkey and SmartSurvey optimize your Communication Management Workflow?

SurveyMonkey and SmartSurvey both enable users to distribute surveys through email, social media, and web links. SurveyMonkey emphasizes ease of use and intuitive design, while SmartSurvey offers more advanced features like SMS distribution and scheduled data exports. SmartSurvey also provides more robust options for analyzing and presenting survey data.

"...so, we ll make a survey monkey poll, post it to social media, and the consumers tell us what they would want in our product...." Peer review by User in Retail, Retail

"...Good interface with attractive options for survey Very easy to set up and publish Give good information of analysis with good range of display and presentation options...." Peer review by Paul M., CEO Academy Trust, Education

About

Online Survey Software to create and send surveys

Feedback Management Tool to create online surveys and forms

Age

1999

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

24/7 Support

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Email Support

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Chat Support

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Phone Support

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Others

AI Powered

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Custom Reports

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Analytics

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Guiding you to choose between SurveyMonkey vs. SmartSurvey: 2024

Comparison Summary

SurveyMonkey

Focus area

SurveyMonkey is better than SmartSurvey for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

SmartSurvey

Focus area

SmartSurvey is better than SurveyMonkey for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

SurveyMonkey and SmartSurvey: Customer Satisfaction Data

Most deployed common Use Cases for SurveyMonkey and SmartSurvey

How does SurveyMonkey and SmartSurvey address your Collecting Feedback Challenges?

What Are the key features of SurveyMonkey and SmartSurvey for Engaging Conversational Surveys?

What benefits does SurveyMonkey and SmartSurvey offer for Market Research?

What benefits does SurveyMonkey and SmartSurvey offer for Social Media Management?

How can SurveyMonkey and SmartSurvey optimize your Communication Management Workflow?

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Guiding you to choose between SurveyMonkey vs. SmartSurvey: 2024

Comparison Summary

SurveyMonkey

Focus area

SurveyMonkey is better than SmartSurvey for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

SmartSurvey

Focus area

SmartSurvey is better than SurveyMonkey for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

SurveyMonkey and SmartSurvey: Customer Satisfaction Data

Most deployed common Use Cases for SurveyMonkey and SmartSurvey

How does SurveyMonkey and SmartSurvey address your Collecting Feedback Challenges?

What Are the key features of SurveyMonkey and SmartSurvey for Engaging Conversational Surveys?

What benefits does SurveyMonkey and SmartSurvey offer for Market Research?

What benefits does SurveyMonkey and SmartSurvey offer for Social Media Management?

How can SurveyMonkey and SmartSurvey optimize your Communication Management Workflow?

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Get a personalised risk report for SurveyMonkey

Get a personalised risk report for SmartSurvey

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.