Comparison Summary
This comparison report of SurveyMonkey vs. SmileBack is based on a specific set of business needs and context. The comparison uses 59542 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SurveyMonkey and SmileBack
SurveyMonkey, SmileBack, Google Forms, Qualtrics, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SurveyMonkey covers Collecting Feedback, Engaging Conversational Surveys, Market Research, Communication Management with E-Mail, etc.
SmileBack focuses on Collecting Feedback, Engaging Conversational Surveys with Phone Calls, Rating And Review Management, Helpdesk Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Online Survey Software to create and send surveys
Customer satisfaction platform, simple to use but deep in insights
Age
1999
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
123
31
Total Goals
(we found evidences for)
20
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Launch new products
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Increase sales & revenue
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Establish thought leadership
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Enter new markets internationally or locally
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Scale best practices
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Grow market share
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Improve ROI
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Improve efficiency
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Build brand awareness
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Improve brand engagement
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Improve digital and social presence
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Manage risk
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Improve stakeholder relations
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Improve consistency
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Improve visibility
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Improve navigation
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Increase customer life time value
- See 17 more
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Enhance customer relationships
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Acquire customers
-
Improve digital and social presence
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Build brand awareness
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Improve brand engagement
-
Improve efficiency
-
Increase sales & revenue
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Grow market share
- See 5 more
Top Channels
Channels Used
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user generated content
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blogs
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website
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promotions
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phone calls
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e-mail
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offline
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point of sale
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chat
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Slack
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events
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trade shows
- See 9 more
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user generated content
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blogs
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website
-
promotions
-
phone calls
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e-mail
-
offline
-
point of sale
-
chat
-
Slack
-
events
-
trade shows
- See 9 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
