Comparison Summary

SurveyMonkey: SurveyMonkey is the world’s most popular free online survey tool. It helps businesses capture important voices and opinions to drive growth.

SmileBack: SmileBack® is the leading customer satisfaction platform for MSPs, enabling IT professionals to collect, report, and act on CSAT and NPS feedback. Customer insights are efficiently managed.

logo SurveyMonkey

Focus area

SurveyMonkey is better than SmileBack for

Software Failure Risk

  • medium

logo SmileBack

Focus area

SmileBack is better than SurveyMonkey for

Software Failure Risk

  • low

SurveyMonkey and SmileBack: Customer Satisfaction Data


SurveyMonkey in Action: Unique Use Cases

How can SurveyMonkey enhance your Collecting Feedback process?

What makes SurveyMonkey ideal for Engaging Conversational Surveys?

What benefits does SurveyMonkey offer for Market Research?

How can SurveyMonkey enhance your Communication Management process?

What makes SurveyMonkey ideal for Social Media Management?


SmileBack in Action: Unique Use Cases

How can SmileBack optimize your Rating And Review Management Workflow?

How efficiently Does SmileBack manage your Helpdesk Management?

About

Online Survey Software to create and send surveys

Customer satisfaction platform, simple to use but deep in insights

Age

1999

Financials

PRIVATE

PRIVATE

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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Business Setting