Overview: SurveyMonkey and Sogolytics as Customer Feedback Management Category solutions.

SurveyMonkey stands out with its strong market research capabilities, offering robust analytics and custom reporting features. It is a popular choice among large enterprises, emphasizing seamless data integration and migration. Sogolytics, while serving a smaller segment, excels in customer feedback management with a focus on engagement and communication management. It's preferred by industries like financial services and healthcare, providing essential security and compliance features.

SurveyMonkey: SurveyMonkey is the world’s most popular free online survey tool. It helps businesses capture important voices and opinions to drive growth.

Sogolytics: Sogolytics offers a secure experience management platform for creating surveys that measure engagement and gather feedback. It enhances customer retention, predicts issues, and provides insights through comprehensive analytics and multi-channel distribution.

SurveyMonkey and Sogolytics: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

SurveyMonkey excels in collecting feedback and market research. It is designed to engage through conversational surveys, addressing diverse needs through communication and social media management. read more →

Sogolytics focuses on customer feedback and engagement management. It supports helpdesk and communication management, offering a robust interface for social media analytics. read more →

Business Goals

SurveyMonkey helps improve customer satisfaction and employee experience. It focuses on acquiring customers and increasing sales and revenue. read more →

Sogolytics enhances customer relationships and improves brand engagement. It also helps in launching new products and building brand awareness. read more →

Core Features

SurveyMonkey offers comprehensive analytics and custom reports. It supports data import/export and integrates well with other tools, emphasizing security and privacy. read more →

Sogolytics provides training and onboarding features. It focuses on social media analytics, compliance, and facilitates data imports and custom reporting. read more →

Vendor Support

SurveyMonkey offers comprehensive 24/7 support options, including phone, email, and chat support. read more →

Sogolytics provides extensive support with 24/7 availability, including training, chat, phone, and email support. read more →

Segments and Industries

SurveyMonkey serves large enterprises and is popular in education, marketing, and IT services. read more →

Sogolytics is used by small to mid-sized enterprises, with strong presence in financial services and healthcare. read more →

Operational Alignment

SurveyMonkey integrates well into large-scale operations, ensuring ease of migration and robust data handling. read more →

Sogolytics fits small to medium operations, focusing on secure and compliant data environments, and supports structured engagements. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Phone Support

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Email Support

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Chat Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for SurveyMonkey and Sogolytics

How efficiently Does SurveyMonkey and Sogolytics manage your Collecting Feedback?

SurveyMonkey and SoGoSurvey are similar in that they both collect feedback from customers and employees. Both tools allow users to create and send surveys, and both can be used to analyze the results. However, SoGoSurvey focuses on measuring customer experience metrics like NPS, CSAT, and CES, while SurveyMonkey offers a wider range of survey types and features, including pre-formatted surveys and more advanced analysis capabilities.

"...We also use this program to create surveys for clients to administer on their own...." Peer review by Jess Messenger, Senior Account Supervisor, Mulberry Marketing Communications

"...easy to use, great support, reports, solid social media integration, can do snap polls and NPS too. ...." Peer review by Ann H., Consultant, Marketing and Advertising

What makes SurveyMonkey and Sogolytics ideal for Engaging Conversational Surveys?

SurveyMonkey and SoGoSurvey both encourage engagement in surveys by providing customizable options, visual appeal, and follow-up capabilities. SurveyMonkey prioritizes user engagement through visual elements and ease of use, while SoGoSurvey focuses on providing comprehensive data and analytics for tracking user activity and response trends. However, SurveyMonkey has limitations in question formats and follow-up questions.

"...It is attractive, and offers different types of answers which keeps our people engaged and likely to complete the survey...." Peer review by Callie E, Global Mission Ministry

"...That was great!”, but now we get more engagement and better responses that we can actually use...." Testimonial by Melissa Love, Founder, Everybody Up

How efficiently Does SurveyMonkey and Sogolytics manage your Communication Management?

Surveymonkey and Sogolytics both allow users to create, publish, and analyze surveys. Surveymonkey is mainly used by marketing departments, while Sogolytics is used for a wider range of purposes, including academic research. Both tools are easy to use and allow for a variety of question types. However, Surveymonkey offers a more user-friendly interface and better email delivery than Sogolytics. Some users have reported difficulties publishing surveys with Sogolytics.

"...I would also suggest sending constant reminder emails to those invited to take the survey...." Peer review by Rachel S., Insurance

"...Our researchers and department heads conduct thousands of surveys on trending topics to be published in our monthly newsletters...." Peer review by Administrator

How can SurveyMonkey and Sogolytics enhance your Social Media Management process?

Surveymonkey and Sogolytics both allow users to share surveys on social media. Surveymonkey offers social sharing options and allows users to post surveys on their websites and social media profiles. Sogolytics allows users to embed surveys on websites and share them on social media sites. While both tools offer analytics, Sogolytics provides more advanced reporting options with features like real-time reporting and analytics and the ability to download reports in PowerPoint format. Surveymonkey offers a limited selection of integrations.

"...I have realized benefits such as quicker responses and higher engagement than other, more complicated survey sites...." Peer review by User

"...The reporting and analyzing tools are powerful as well. . ...." Peer review by Patricia K., Executive director , Non-Profit Organization Management