Overview: SurveyMonkey and Survicate as Customer Feedback Management Category solutions.

SurveyMonkey and Survicate both cater to the Customer Feedback Management domain, yet they serve different needs. SurveyMonkey excels in extensive feedback collection and data analytics, ideal for large enterprises in education and IT. Survicate focuses on simpler feedback collection and customer satisfaction measurement, better suited for SMEs and computer software industries. Both offer robust vendor support, though SurveyMonkey provides around-the-clock assistance more extensively.

SurveyMonkey: SurveyMonkey is the world’s most popular free online survey tool. It helps businesses capture important voices and opinions to drive growth.

Survicate: Survicate enables the creation of engaging surveys effortlessly, including NPS, CSAT, and CES. Continuous customer feedback is collected through email, web, in-product, and mobile app surveys.

SurveyMonkey and Survicate: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

SurveyMonkey facilitates collecting feedback, market research, and communication management, catering to needs like engaging conversational surveys and social media management. read more →

Survicate primarily supports feedback collection and net promoter score measurement, with additional capabilities in engaging conversational surveys and lead generation. read more →

Business Goals

SurveyMonkey aids in improving customer satisfaction and acquiring customers, along with enhancing employee experience and product experience. read more →

Survicate focuses on enhancing customer satisfaction and acquiring customers, with secondary goals like increasing sales and improving ROI. read more →

Core Features

SurveyMonkey is packed with analytics and offers features like custom reports, data import/export, and system integrations. read more →

Survicate provides analytics and customization through reports and integrations, with emphasis on essential data import/export options. read more →

Vendor Support

SurveyMonkey offers extensive 24/7 support via phone, email, and chat, aligning with the needs of larger enterprises. read more →

Survicate provides continuous support through email, chat, and phone, though at a more modest scale compared to SurveyMonkey. read more →

Segments and Industries

SurveyMonkey is popular among large enterprises in education, marketing, and IT services, reflecting its broad applicability. read more →

Survicate is prevalent among enterprises in internet and computer software, appealing to the retail industry as well. read more →

Operational Alignment

SurveyMonkey is designed for large-scale operations, fitting into workflows that demand comprehensive analytics and data management. read more →

Survicate integrates well in smaller operational environments, where simplicity in feedback collection and customer satisfaction tracking is prioritized. read more →