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Surveypal Platform vs Customer Thermometer: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Surveypal Platform medium Failure Risk for Customer Thermometer low
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Comparison Summary

This comparison report of Surveypal Platform vs. Customer Thermometer is based on a specific set of business needs and context. The comparison uses 2360 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Surveypal Platform and Customer Thermometer

Surveypal Platform, Customer Thermometer, CustomerSure, Userback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Surveypal Platform covers Collecting Feedback, Engaging Conversational Surveys, Coaching, Training & Onboarding, etc.

Customer Thermometer focuses on Collecting Feedback, Helpdesk Management, Engaging Conversational Surveys, Communication Management with E-Mail, etc.

"Even though we’re outsourcing customer service, we’ve made a conscious decision to prioritize the customer experience. That’s why we selected customer support as the first interaction point in which to measure the experience. " - Marjo Paakonen

"We're getting a 66% response rate. It's transformed my business. " - Jack Brunsdon

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Surveypal Platform

Focus area

Software Failure Risk

  • medium

logo Customer Thermometer

Focus area

Customer Thermometer is better than Surveypal Platform for

Software Failure Risk

  • low

About

Survey platform to measure customer service experience

Customer Feedback Tool for Real-time, actionable feedback from the customers at your fingertips

Financials

SEED

PRIVATE

Business Need

Total Processes
(we found evidences for)

22

46

Total Goals
(we found evidences for)

8

10

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (61)

Read Reviews (300)

measuring customer satisfaction

Read Reviews (8)

Read Reviews (52)

measuring net promoter score

Read Reviews (6)

Read Reviews (57)

engagement management

Read Reviews (12)

Read Reviews (57)

engaging and following up

Read Reviews (9)

Read Reviews (42)

coaching

Read Reviews (5)

Read Reviews (2)

training & onboarding

Read Reviews (4)

Read Reviews (4)

helpdesk management

Read Reviews (3)

Read Reviews (75)

business development

Read Reviews (3)

Read Reviews (0)

lifetime value management

Read Reviews (2)

Read Reviews (8)

loyalty management

Read Reviews (2)

Read Reviews (3)

customise loyalty program

Read Reviews (2)

Read Reviews (1)

lead qualification

Read Reviews (2)

Read Reviews (1)

lead qualification: technographic

Read Reviews (2)

Read Reviews (1)

communication management

Read Reviews (1)

Read Reviews (27)

rating and review management

Read Reviews (0)

Read Reviews (22)

contact list management

Read Reviews (0)

Read Reviews (21)

contract management

Read Reviews (0)

Read Reviews (7)

proposal & quote management

Read Reviews (0)

Read Reviews (2)

sales document management

Read Reviews (0)

Read Reviews (18)

contract management

Read Reviews (0)

Read Reviews (7)

proposal & quote management

Read Reviews (0)

Read Reviews (2)

competitive intelligence

Read Reviews (0)

Read Reviews (9)

social media analytics

Read Reviews (0)

Read Reviews (5)

engaging on social media

Read Reviews (0)

Read Reviews (3)

social media management

Read Reviews (0)

Read Reviews (9)

social media analytics

Read Reviews (0)

Read Reviews (5)

engaging on social media

Read Reviews (0)

Read Reviews (3)

customer case management

Read Reviews (0)

Read Reviews (2)

relationship management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Establish thought leadership

  • Acquire customers

  • Improve brand engagement

  • See 5 more

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Increase customer life time value

  • Improve stakeholder relations

  • Improve ROI

  • Improve visibility

  • Build brand awareness

  • Improve digital and social presence

  • Establish thought leadership

  • See 7 more

Top Channels

Channels Used

  • e-mail

  • promotions

  • phone calls

  • social media

  • channel partners

  • Twitter

  • offline

  • support groups

  • user generated content

  • blogs

  • on premises

  • website

  • Instagram

  • mass media

  • television

  • games

  • events

  • trade shows

  • LinkedIn

  • See 16 more

  • e-mail

  • promotions

  • phone calls

  • social media

  • channel partners

  • Twitter

  • offline

  • support groups

  • user generated content

  • blogs

  • on premises

  • website

  • Instagram

  • mass media

  • television

  • games

  • events

  • trade shows

  • LinkedIn

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting