Comparison Summary
This comparison report of Surveypal Platform vs. Enghouse Insights is based on a specific set of business needs and context. The comparison uses 776 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Surveypal Platform and Enghouse Insights
Surveypal Platform, Enghouse Insights, CustomerSure, Userback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Surveypal Platform covers Collecting Feedback, Engaging Conversational Surveys, Coaching, Training & Onboarding, etc.
Enghouse Insights focuses on Market Research, Helpdesk Management with Phone Calls, Collecting Feedback with Website, Engaging Conversational Surveys, etc.
"Even though we’re outsourcing customer service, we’ve made a conscious decision to prioritize the customer experience. That’s why we selected customer support as the first interaction point in which to measure the experience. " - Marjo Paakonen
"Data Collection = Nebu Data Collection = Nebu!!! No other software is as powerful as Nebu and that is a fact!!! We have been using Nebu for the past 8 years and are still surprised with the abilities of the software day by day. " - Mehdi Farrrokhnia
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Enghouse Insights
Focus area
Enghouse Insights is better than Surveypal Platform for
Software Failure Risk
About
Survey platform to measure customer service experience
Technology for data-driven decision making
Financials
SEED
PRIVATE
Business Need
Total Processes
(we found evidences for)
22
18
Total Goals
(we found evidences for)
8
1
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
-
Improve efficiency
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Increase sales & revenue
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Scale best practices
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Improve ROI
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Establish thought leadership
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Acquire customers
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Improve brand engagement
- See 5 more
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Grow market share
Top Channels
Channels Used
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phone calls
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website
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social media
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Facebook
-
mobile
- See 2 more
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phone calls
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website
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social media
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Facebook
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mobile
- See 2 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
