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Surveypal Platform vs Opiniator: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Surveypal Platform vs. Opiniator is based on a specific set of business needs and context. The comparison uses 884 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Surveypal Platform and Opiniator

Surveypal Platform, Opiniator, CustomerSure, Userback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Surveypal Platform covers Collecting Feedback, Engaging Conversational Surveys, Coaching, Training & Onboarding, etc.

Opiniator focuses on Collecting Feedback with Phone Calls, Helpdesk Management with Phone Calls, Rating And Review Management with Text SMS, Engaging Conversational Surveys, etc.

"Surveypal stood out because their solution enables us not only to deliver an elevated response experience but also capitalize on their expertise to build feedback processes that support our business goals. Ease-of-use was also a big plus for us. " - Marja Hamalainen

"We have been using Opiniator for over five years across forty high traffic rest areas as a replacement to paper-based comment cards. The system now includes a photo upload. As we use contractors to manage the properties, we have now incorporated Opi...niator into our performance contract with them. Overall we have been very pleased with the service, staff and the results of the system. " - Crystal Underwood

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Surveypal Platform

Focus area

Software Failure Risk

  • medium

logo Opiniator

Focus area

Software Failure Risk

  • medium

About

Survey platform to measure customer service experience

Customer feedback platform that captures ratings, comments and feedback

Financials

SEED

PRIVATE

Business Need

Total Processes
(we found evidences for)

22

19

Total Goals
(we found evidences for)

8

3

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction

measuring net promoter score


engagement management

engaging and following up



training & onboarding


helpdesk management


business development


lifetime value management


loyalty management

customise loyalty program


lead qualification

lead qualification: technographic



rating and review management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Establish thought leadership

  • Acquire customers

  • Improve brand engagement

  • See 5 more
  • Acquire customers

  • Improve ROI

  • Enhance customer relationships

Top Channels

Channels Used

  • phone calls

  • e-mail

  • promotions

  • text SMS

  • user generated content

  • blogs

  • support groups

  • mobile

  • coupons

  • social media

  • See 7 more
  • phone calls

  • e-mail

  • promotions

  • text SMS

  • user generated content

  • blogs

  • support groups

  • mobile

  • coupons

  • social media

  • See 7 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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No Data

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting