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Surveypal Platform vs SurveySparrow NPS: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Surveypal Platform medium Failure Risk for SurveySparrow NPS low
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Comparison Summary

This comparison report of Surveypal Platform vs. SurveySparrow NPS is based on a specific set of business needs and context. The comparison uses 3991 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Surveypal Platform and SurveySparrow NPS

Surveypal Platform, SurveySparrow NPS, CustomerSure, Userback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Surveypal Platform covers Collecting Feedback, Engaging Conversational Surveys, Coaching, Training & Onboarding, etc.

SurveySparrow NPS focuses on Customer Feedback Management, Engaging Conversational Surveys, Market Research, Workflow Management, etc.

"Even though we’re outsourcing customer service, we’ve made a conscious decision to prioritize the customer experience. That’s why we selected customer support as the first interaction point in which to measure the experience. " - Marjo Paakonen

"SurveySparrow has revolutionized the feedback form. The conversational style offers a fresh take on information gathering whether it be feedback from your audience, gathering information from leads to determine if they are a solid fit, or client on-...boarding. " - Parisa Vassei

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Surveypal Platform

Focus area

Software Failure Risk

  • medium

logo SurveySparrow NPS

Focus area

SurveySparrow NPS is better than Surveypal Platform for

Software Failure Risk

  • low

About

Survey platform to measure customer service experience

Survey Platform that turn customers into Promoters.

Financials

SEED

PRIVATE

Business Need

Total Processes
(we found evidences for)

22

56

Total Goals
(we found evidences for)

8

11

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (61)

Read Reviews (264)

measuring customer satisfaction

Read Reviews (8)

Read Reviews (20)

measuring net promoter score

Read Reviews (6)

Read Reviews (86)

engagement management

Read Reviews (12)

Read Reviews (195)

engaging and following up

Read Reviews (9)

Read Reviews (148)

coaching

Read Reviews (5)

Read Reviews (6)

training & onboarding

Read Reviews (4)

Read Reviews (12)

helpdesk management

Read Reviews (3)

Read Reviews (26)

business development

Read Reviews (3)

Read Reviews (0)

lifetime value management

Read Reviews (2)

Read Reviews (2)

loyalty management

Read Reviews (2)

Read Reviews (2)

customise loyalty program

Read Reviews (2)

Read Reviews (1)

lead qualification

Read Reviews (2)

Read Reviews (2)

lead qualification: technographic

Read Reviews (2)

Read Reviews (1)

workflow management

Read Reviews (1)

Read Reviews (25)

sales review & feedback

Read Reviews (1)

Read Reviews (2)

communication management

Read Reviews (1)

Read Reviews (22)

knowledge management

Read Reviews (0)

Read Reviews (2)

social media analytics

Read Reviews (0)

Read Reviews (13)

scheduling post to social media

Read Reviews (0)

Read Reviews (8)

engaging on social media

Read Reviews (0)

Read Reviews (2)

social media management

Read Reviews (0)

Read Reviews (26)

social media analytics

Read Reviews (0)

Read Reviews (13)

scheduling post to social media

Read Reviews (0)

Read Reviews (8)

engaging on social media

Read Reviews (0)

Read Reviews (2)

generation of new leads

Read Reviews (0)

Read Reviews (13)

creating contact list

Read Reviews (0)

Read Reviews (2)

contact list management

Read Reviews (0)

Read Reviews (9)

creating contact list

Read Reviews (0)

Read Reviews (2)

competitive intelligence

Read Reviews (0)

Read Reviews (7)

performance management

Read Reviews (0)

Read Reviews (5)

sales incentive management

Read Reviews (0)

Read Reviews (4)

campaign management

Read Reviews (0)

Read Reviews (3)

rating and review management

Read Reviews (0)

Read Reviews (3)

proposal & quote management

Read Reviews (0)

Read Reviews (2)

sales document management

Read Reviews (0)

Read Reviews (3)

proposal & quote management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Establish thought leadership

  • Acquire customers

  • Improve brand engagement

  • See 5 more

  • Enhance customer relationships

  • Establish thought leadership

  • Acquire customers

  • Enter new markets internationally or locally

  • Grow market share

  • Improve internal communications

  • Improve stakeholder relations

  • Launch new products

  • Build brand awareness

  • Increase sales & revenue

  • Improve consistency

  • See 8 more

Top Channels

Channels Used

  • chat

  • e-mail

  • website

  • promotions

  • mobile

  • social media

  • offline

  • omnichannel

  • phone calls

  • text SMS

  • games

  • on premises

  • Whatsapp

  • mobile app

  • See 11 more

  • chat

  • e-mail

  • website

  • promotions

  • mobile

  • social media

  • offline

  • omnichannel

  • phone calls

  • text SMS

  • games

  • on premises

  • Whatsapp

  • mobile app

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting