Comparison Summary
This comparison report of Surveypal Platform vs. SurveySparrow NPS is based on a specific set of business needs and context. The comparison uses 3991 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Surveypal Platform and SurveySparrow NPS
Surveypal Platform, SurveySparrow NPS, CustomerSure, Userback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Surveypal Platform covers Collecting Feedback, Engaging Conversational Surveys, Coaching, Training & Onboarding, etc.
SurveySparrow NPS focuses on Customer Feedback Management, Engaging Conversational Surveys, Market Research, Workflow Management, etc.
"We also redirect customer praise and thanks back to our customer care agents " - Martin Harmala
"Challenges related to look and feel, and reporting are now things of the past. The UX of SurveySparrow is excellent. " - Katherine Stevens
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SurveySparrow NPS
Focus area
SurveySparrow NPS is better than Surveypal Platform for
Software Failure Risk
About
Survey platform to measure customer service experience
Survey Platform that turn customers into Promoters.
Financials
SEED
PRIVATE
Business Need
Total Processes
(we found evidences for)
22
56
Total Goals
(we found evidences for)
8
11
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve efficiency
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Increase sales & revenue
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Scale best practices
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Improve ROI
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Establish thought leadership
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Acquire customers
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Improve brand engagement
- See 5 more
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Enhance customer relationships
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Establish thought leadership
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Acquire customers
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Enter new markets internationally or locally
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Grow market share
-
Improve internal communications
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Improve stakeholder relations
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Launch new products
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Build brand awareness
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Increase sales & revenue
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Improve consistency
- See 8 more
Top Channels
Channels Used
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chat
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e-mail
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website
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promotions
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mobile
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social media
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offline
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omnichannel
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phone calls
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text SMS
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games
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on premises
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Whatsapp
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mobile app
- See 11 more
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chat
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e-mail
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website
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promotions
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mobile
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social media
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offline
-
omnichannel
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phone calls
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text SMS
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games
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on premises
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Whatsapp
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mobile app
- See 11 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
