Guiding you to choose between Surveypal Platform vs. Thematic: 2024

Comparison Summary

Surveypal Platform: Surveypal provides CX tools for measuring and managing customer feedback with contextual intelligence. Over 150 million feedback instances have been processed for better insights and actions.

Thematic: Thematic's platform analyzes customer feedback to extract actionable insights. Businesses can use these insights to improve their products and services.

Surveypal Platform and Thematic: Customer Satisfaction Data

Most deployed common Use Cases for Surveypal Platform and Thematic

What solutions does Surveypal Platform and Thematic provide for Collecting Feedback?

Surveypal Platform and Thematic both collect customer feedback. Surveypal Platform focuses on creating and sending surveys to gather feedback, while Thematic analyzes existing feedback data to identify themes and their impact on customer satisfaction. Surveypal Platform primarily deals with collecting feedback, while Thematic analyzes the collected feedback. Both tools can help businesses improve customer satisfaction, but Surveypal Platform has limitations in its ability to analyze feedback data.

"...I've been able to streamline our process of how we gather feedback from our customers...." Peer review by User

"...Consumer feedback is essential, and I want it to go way beyond a singular NPS number, which can easily become meaningless without context...." Peer review by Ajantha S, Behavioral Research Practice Lead, Information Technology and Services

What solutions does Surveypal Platform and Thematic provide for Engaging Conversational Surveys?

Surveypal Platform focuses on creating engaging surveys to improve customer satisfaction and engagement. The platform helps businesses collect feedback, measure key performance indicators, and provide actionable insights. Thematic, on the other hand, analyzes feedback data to uncover insights and trends. Thematic helps businesses understand customer sentiment and identify areas for improvement. Both tools aim to enhance customer experience, but Surveypal Platform emphasizes survey creation and data collection while Thematic prioritizes data analysis and insights.

"...Surveypal s customer experience experts cooperated with the parcel delivery company to identify interaction points across the customer journey, determine survey design, create engaging , define data reporting structures, and establish best practices...." Case Study Pakettipiste

"...The rest of the company were also quite excited to see the themes and example comments from real customers, they had lots of follow up questions . ..." Case Study Melodics