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Surveypal Platform vs Toluna Start: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Surveypal Platform medium Failure Risk for Toluna Start medium
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Comparison Summary

This comparison report of Surveypal Platform vs. Toluna Start is based on a specific set of business needs and context. The comparison uses 1549 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Surveypal Platform and Toluna Start

Surveypal Platform, Toluna Start, CustomerSure, Userback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Surveypal Platform covers Collecting Feedback, Engaging Conversational Surveys, Coaching, Training & Onboarding, etc.

Toluna Start focuses on Engaging Conversational Surveys, Collecting Feedback with Social Media, Social Media Management, Market Research, etc.

"Even though we’re outsourcing customer service, we’ve made a conscious decision to prioritize the customer experience. That’s why we selected customer support as the first interaction point in which to measure the experience. " - Marjo Paakonen

"We use Toluna to further our understanding of how consumers perceive and use our products, and we can always count on them to meet our expedited project timeliness. " - Rubbermaid

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Surveypal Platform

Focus area

Software Failure Risk

  • medium

logo Toluna Start

Focus area

Toluna Start is better than Surveypal Platform for

Software Failure Risk

  • medium

About

Survey platform to measure customer service experience

End-to-End Consumer Intelligence Platform to conduct quantitative and qualitative research

Financials

SEED

PRIVATE

Business Need

Total Processes
(we found evidences for)

22

47

Total Goals
(we found evidences for)

8

8

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (61)

Read Reviews (27)

measuring customer satisfaction

Read Reviews (8)

Read Reviews (8)

measuring net promoter score

Read Reviews (6)

Read Reviews (2)

engagement management

Read Reviews (12)

Read Reviews (36)

engaging and following up

Read Reviews (9)

Read Reviews (34)

coaching

Read Reviews (5)

Read Reviews (0)

training & onboarding

Read Reviews (4)

Read Reviews (2)

helpdesk management

Read Reviews (3)

Read Reviews (8)

business development

Read Reviews (3)

Read Reviews (2)

lifetime value management

Read Reviews (2)

Read Reviews (0)

loyalty management

Read Reviews (2)

Read Reviews (4)

customise loyalty program

Read Reviews (2)

Read Reviews (1)

lead qualification

Read Reviews (2)

Read Reviews (2)

lead qualification: technographic

Read Reviews (2)

Read Reviews (1)

communication management

Read Reviews (1)

Read Reviews (3)

social media analytics

Read Reviews (0)

Read Reviews (21)

engaging on social media

Read Reviews (0)

Read Reviews (2)

social media management

Read Reviews (0)

Read Reviews (24)

social media analytics

Read Reviews (0)

Read Reviews (21)

engaging on social media

Read Reviews (0)

Read Reviews (2)

content sharing

Read Reviews (0)

Read Reviews (12)

content management

Read Reviews (0)

Read Reviews (12)

content sharing

Read Reviews (0)

Read Reviews (12)

segmentation and targeting

Read Reviews (0)

Read Reviews (5)

campaign management

Read Reviews (0)

Read Reviews (4)

products & pricelist management

Read Reviews (0)

Read Reviews (3)

competitive intelligence

Read Reviews (0)

Read Reviews (2)

sales incentive management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Establish thought leadership

  • Acquire customers

  • Improve brand engagement

  • See 5 more

  • Build brand awareness

  • Enhance customer relationships

  • Grow market share

  • Acquire customers

  • Enter new markets internationally or locally

  • Launch new products

  • Establish thought leadership

  • Improve efficiency

  • See 5 more

Top Channels

Channels Used

  • website

  • social media

  • e-mail

  • offline

  • point of sale

  • video

  • promotions

  • mobile

  • user generated content

  • blogs

  • print media

  • magazine

  • mass media

  • television

  • mobile app

  • Facebook

  • Twitter

  • LinkedIn

  • Facebook page

  • See 16 more

  • website

  • social media

  • e-mail

  • offline

  • point of sale

  • video

  • promotions

  • mobile

  • user generated content

  • blogs

  • print media

  • magazine

  • mass media

  • television

  • mobile app

  • Facebook

  • Twitter

  • LinkedIn

  • Facebook page

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting