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Surveypal Platform vs Verbate: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Surveypal Platform vs. Verbate is based on a specific set of business needs and context. The comparison uses 736 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Surveypal Platform and Verbate

Surveypal Platform, Verbate, CustomerSure, Userback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Surveypal Platform covers Collecting Feedback, Engaging Conversational Surveys, Coaching, Training & Onboarding, etc.

Verbate focuses on Collecting Feedback with Video, Public Relations, Event Management with Text SMS, Engaging Conversational Surveys with Video, etc.

"Even though we’re outsourcing customer service, we’ve made a conscious decision to prioritize the customer experience. That’s why we selected customer support as the first interaction point in which to measure the experience. " - Marjo Paakonen

"A great tool for valuable consumer insight A great experience working with the Verbate team - It was great to immerse ourselves into the consumer's world without intruding on their personal space. " - Amaeze Madukah

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Surveypal Platform

Focus area

Software Failure Risk

  • medium

logo Verbate

Focus area

Software Failure Risk

  • medium

About

Survey platform to measure customer service experience

Video surveys for insightful answers to any question

Financials

SEED

PRIVATE

Business Need

Total Processes
(we found evidences for)

22

11

Total Goals
(we found evidences for)

8

3

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction

measuring net promoter score


engagement management

engaging and following up



training & onboarding


helpdesk management


business development


lifetime value management


loyalty management

customise loyalty program


lead qualification

lead qualification: technographic





content management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Establish thought leadership

  • Acquire customers

  • Improve brand engagement

  • See 5 more
  • Enter new markets internationally or locally

  • Improve brand engagement

  • Acquire customers

Top Channels

Channels Used

  • video

  • text SMS

  • video

  • text SMS

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting