Guiding you to choose between Surveypal Platform vs. Zonka Feedback: 2024

Comparison Summary

Surveypal Platform: Surveypal provides CX tools for measuring and managing customer feedback with contextual intelligence. Over 150 million feedback instances have been processed for better insights and actions.

Zonka Feedback: Zonka Feedback is an omnichannel Customer Feedback Software to measure real-time CX Metrics like NPS, CES, and CSAT. Surveys are conducted via the Zonka Feedback app.

Surveypal Platform and Zonka Feedback: Customer Satisfaction Data

Most deployed common Use Cases for Surveypal Platform and Zonka Feedback

What Are the key features of Surveypal Platform and Zonka Feedback for Collecting Feedback?

Surveypal Platform and Zonka Feedback both collect customer feedback. Surveypal Platform focuses on improving customer satisfaction and engagement. Zonka Feedback provides more comprehensive reports, including Net Promoter Score and Customer Effort Score. Zonka Feedback also offers a multi-channel approach to collecting feedback, allowing customers to provide feedback via web, SMS, email, and tablets.

"...Ranging from getting feedback before and after a conference event, working with sales teams to gain customer satisfaction information from their customers to very complex survey questions to aid with data collection for research teams...." Peer review by Brenda F.

"...Send mobile-responsive survey links to customers through SMS to share their experience and feedback. ..." Advanced Feedback Reporting Software

What Are the key features of Surveypal Platform and Zonka Feedback for Engaging Conversational Surveys?

Surveypal Platform and Zonka Feedback both enable businesses to create engaging surveys. Surveypal Platform emphasizes integrating surveys within customer service platforms like Zendesk, while Zonka Feedback focuses on creating aesthetically pleasing and customizable surveys. Surveypal Platform prioritizes connecting with customers through various touchpoints across the customer journey, while Zonka Feedback focuses on gathering customer feedback at specific touchpoints, such as after a transaction or interaction.

"...You can start listening to the voice of your customers and deliver the desired experience just by following these steps: Create engaging, customized surveys Choose when to trigger your survey straight from Zendesk Collect customer feedback and measure KPIs such as CSAT, NPS, CES, and more Access real-time feedback data in your Zendesk ticket, user, or satisfaction fields Create custom reports 729..." Zendesk Gets Even Better with Custom Surveys