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Survicate vs CustomerCount: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Survicate low Failure Risk for CustomerCount medium
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Comparison Summary

This comparison report of Survicate vs. CustomerCount is based on a specific set of business needs and context. The comparison uses 4411 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Survicate and CustomerCount

Survicate, CustomerCount, GetFeedback, Delighted platform, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Survicate covers Collecting Feedback with E-Mail, Engaging Conversational Surveys with E-Mail, Generation Of New Leads with Website, Communication Management with E-Mail, etc.

CustomerCount focuses on Collecting Feedback with Promotions, Engaging Conversational Surveys, Loyalty Management, Social Media Management with Social Media, etc.

"It was important to us that our stores receive customers’ feedback immediately. Customer satisfaction is a direct assessment of their work, and we are obliged to pass it over to them " - Tom Stefanowski

"CustomerCount has allowed our organization to excel in not only receiving customer feedback but applying that feedback for the betterment of the customer experience with Breckenridge Grand Vacations. It is a versatile product with robust analytics a...nd reporting. " - Rick Tramontana

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Survicate

Focus area

Survicate is better than CustomerCount for

Software Failure Risk

  • low

logo CustomerCount

Focus area

Software Failure Risk

  • medium

About

Customer feedback tool to understand the prospects better

Customer Feedback Tool to Add More Accountability and Improve Process Simultaneously

Financials

SEED

NA

Business Need

Total Processes
(we found evidences for)

66

43

Total Goals
(we found evidences for)

13

13

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (588)

Read Reviews (127)

measuring net promoter score

Read Reviews (134)

Read Reviews (25)

measuring customer satisfaction

Read Reviews (98)

Read Reviews (15)

engagement management

Read Reviews (78)

Read Reviews (37)

engaging and following up

Read Reviews (66)

Read Reviews (22)

generation of new leads

Read Reviews (34)

Read Reviews (0)

communication management

Read Reviews (32)

Read Reviews (7)

sending & publishing communications

Read Reviews (26)

Read Reviews (7)

helpdesk management

Read Reviews (31)

Read Reviews (6)

contact list management

Read Reviews (29)

Read Reviews (6)

enriching contact list

Read Reviews (10)

Read Reviews (3)

creating contact list

Read Reviews (4)

Read Reviews (0)

campaign management

Read Reviews (25)

Read Reviews (0)

campaign monitoring

Read Reviews (7)

Read Reviews (0)

campaign analytics

Read Reviews (4)

Read Reviews (0)

knowledge management

Read Reviews (22)

Read Reviews (1)

training & onboarding

Read Reviews (17)

Read Reviews (2)

lead qualification

Read Reviews (17)

Read Reviews (1)

products & pricelist management

Read Reviews (13)

Read Reviews (0)

rating and review management

Read Reviews (12)

Read Reviews (3)

workflow management

Read Reviews (11)

Read Reviews (0)

sales document management

Read Reviews (8)

Read Reviews (3)

contract management

Read Reviews (7)

Read Reviews (0)

proposal & quote management

Read Reviews (1)

Read Reviews (3)

content management

Read Reviews (7)

Read Reviews (0)

content sharing

Read Reviews (5)

Read Reviews (0)

loyalty management

Read Reviews (6)

Read Reviews (15)

customise loyalty program

Read Reviews (3)

Read Reviews (6)

identify target customers

Read Reviews (3)

Read Reviews (0)

social media management

Read Reviews (4)

Read Reviews (15)

social media analytics

Read Reviews (3)

Read Reviews (5)

engaging on social media

Read Reviews (1)

Read Reviews (4)

lifetime value management

Read Reviews (4)

Read Reviews (0)

business development

Read Reviews (3)

Read Reviews (0)

segmentation and targeting

Read Reviews (2)

Read Reviews (0)

relationship management

Read Reviews (2)

Read Reviews (0)

revenue cycle management

Read Reviews (2)

Read Reviews (0)

conversion management

Read Reviews (2)

Read Reviews (0)

calendar management

Read Reviews (2)

Read Reviews (0)

performance management

Read Reviews (1)

Read Reviews (4)

competitive intelligence

Read Reviews (1)

Read Reviews (6)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve ROI

  • Improve internal communications

  • Increase customer life time value

  • Build brand awareness

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve efficiency

  • Improve digital and social presence

  • Launch new products

  • Grow market share

  • See 10 more

  • Enhance customer relationships

  • Improve stakeholder relations

  • Improve efficiency

  • Increase sales & revenue

  • Acquire customers

  • Launch new products

  • Grow market share

  • Improve brand engagement

  • Build brand awareness

  • Improve ROI

  • Enter new markets internationally or locally

  • Improve digital and social presence

  • Improve internal communications

  • See 10 more

Top Channels

Channels Used

  • promotions

  • social media

  • e-mail

  • phone calls

  • website

  • print media

  • magazine

  • text SMS

  • video

  • mass media

  • radio

  • offline

  • events

  • trade shows

  • See 11 more

  • promotions

  • social media

  • e-mail

  • phone calls

  • website

  • print media

  • magazine

  • text SMS

  • video

  • mass media

  • radio

  • offline

  • events

  • trade shows

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting