Overview: Survicate and SurveySparrow NPS as Customer Feedback Management Category solutions.

Survicate and SurveySparrow NPS are tools in the Customer Feedback Management sector. Survicate excels in integration and analytics, offering robust support for large enterprises. It focuses on improving customer satisfaction and generating custom reports. SurveySparrow NPS has strengths in customization and thought leadership, serving more diverse industries, especially large enterprises. Each product has unique capabilities and user preferences, helping different businesses enhance customer interaction and operational efficiency.

Survicate and SurveySparrow NPS: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Survicate emphasizes collecting feedback and measuring net promoter scores. It integrates these with operations like lead generation and helpdesk management. read more →

SurveySparrow NPS focuses on customer feedback management and engaging conversational surveys. It also offers market research and workflow management. read more →

Business Goals

Survicate supports goals such as improving customer satisfaction and increasing sales. It aligns with objectives like acquiring customers and enhancing ROI. read more →

SurveySparrow NPS aids in improving customer satisfaction and establishing thought leadership. It helps businesses enter new markets and grow market share. read more →

Core Features

Survicate offers features like robust analytics, integrations, and custom reports. It also includes security & privacy and compliance features. read more →

SurveySparrow NPS provides strong custom reports and analytics. Its features like data import/export and integrations are crucial for users. read more →

Vendor Support

Survicate provides 24/7 support along with email, chat, and phone options, catering to enterprise-level needs. read more →

SurveySparrow NPS offers 24/7 support predominantly through chat, phone, and email, accommodating wide-ranging client preferences. read more →

Segments and Industries

Survicate serves enterprises and large enterprises, especially in internet and computer software industries. read more →

SurveySparrow NPS is popular among large enterprises and typical in the IT and human resources sectors. read more →

Operational Alignment

Survicate fits well in operational workflows with a focus on continuous feedback and security, ideal for internet and software sectors. read more →

SurveySparrow NPS is suited for varied environments with its diverse operational support, making it flexible for different industry needs. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

24/7 Support

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Email Support

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Chat Support

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Phone Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Survicate and SurveySparrow NPS

What solutions does Survicate and SurveySparrow NPS provide for Collecting Feedback?

Survicate and Surveysparrow are both used to collect customer feedback. Survicate offers a variety of methods, including website surveys, email surveys, and mobile app surveys. Surveysparrow focuses on providing a simple and reliable way to get feedback through surveys and polls. Both tools allow for customization and offer templates, but Survicate provides more advanced features and reporting capabilities. Survicate has a more complex interface and may be less intuitive for some users, while Surveysparrow has limitations in sharing surveys with customers in some countries.

"...The widget is the main channel for customers to submit feedback, comments and questions regarding the content of our knowledge base...." Peer review by Verified User, Paraprofessional in Customer Service, Information Technology and Services

"...It is my go to tool for sending out surveys to my clients...." Peer review by Mary R., Senior Surveyor, Oil & Energy

How efficiently Does Survicate and SurveySparrow NPS manage your Engaging Conversational Surveys?

Survicate and SurveySparrow both aim to make surveys more engaging by using a conversational approach. Survicate uses a widget-based approach to collect feedback from website visitors, while SurveySparrow employs a mobile-first, chat-like interface. Survicate offers follow-up questions and calls to action based on previous answers, while SurveySparrow allows for customizing follow-up questions. Both tools have limitations, such as occasional issues with setup or follow-up emails.

"...- visitors' engagement rate is great...." Peer review by Greg P., Internet

"...I love the conversational style interface- very engaging for people taking the survey...." Peer review from Publishing

How does Survicate and SurveySparrow NPS facilitate Helpdesk Management?

Survicate and Surveysparrow both provide helpful support for helpdesk management. Survicate offers a wide range of integrations with other tools, such as Google Sheets and Google Tag Manager. Surveysparrow provides support through phone, email, live chat, and an online help desk. Both tools struggle with addressing some complex issues. These comments only highlight specific aspects of the tools and do not represent a comprehensive evaluation.