cuspera logo CUSPERA

Survicate vs Userback: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Survicate vs. Userback is based on a specific set of business needs and context. The comparison uses 4358 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Survicate and Userback

Survicate, Userback, GetFeedback, Delighted platform, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Survicate covers Collecting Feedback with E-Mail, Engaging Conversational Surveys with E-Mail, Generation Of New Leads with Website, Communication Management with E-Mail, etc.

Userback focuses on Collecting Feedback with Video, Automated Workflows, Collaboration with Video, Training & Onboarding with E-Mail, etc.

"It was important to us that our stores receive customers’ feedback immediately. Customer satisfaction is a direct assessment of their work, and we are obliged to pass it over to them " - Tom Stefanowski

"What I like best about Userback is its user friendliness and flexibility for users to provide feedback on anything that is viewable on their web browser " - Mike Rosales

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Survicate

Focus area

Survicate is better than Userback for

Software Failure Risk

  • low

logo Userback

Focus area

Software Failure Risk

  • medium

About

Customer feedback tool to understand the prospects better

Real time customer feedback tool to collect feedback with video and screenshots

Financials

SEED

PRIVATE

Business Need

Total Processes
(we found evidences for)

66

16

Total Goals
(we found evidences for)

13

3

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up


generation of new leads


communication management

sending & publishing communications


helpdesk management


contact list management

enriching contact list

creating contact list


campaign management

campaign monitoring

campaign analytics


knowledge management



training & onboarding


lead qualification



products & pricelist management


rating and review management



workflow management



sales document management

contract management


content management


loyalty management

customise loyalty program

identify target customers



social media management

social media analytics


lifetime value management




business development



segmentation and targeting



relationship management


revenue cycle management


conversion management



calendar management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve ROI

  • Improve internal communications

  • Increase customer life time value

  • Build brand awareness

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve efficiency

  • Improve digital and social presence

  • Launch new products

  • Grow market share

  • See 10 more
  • Enhance customer relationships

  • Improve efficiency

  • Improve brand engagement

Top Channels

Channels Used

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

No Data

{{{rsh_C_1}}}

Security & Privacy Risk

low

{{{rsh_C_1}}}

No Data

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting