Swrve and Infobip, An In-Depth Comparison 2024

"...We wanted a digital engagement platform that would allow us to speak to our users in a fast, engaging way, providing them with on-time, relevant information...." Testimonial by Lola Akinyinka, Director of Digital Products, Digicel

"...Increase adoption and engagement...." First impressions matter. Make yours last

"...A practical guide to maximizing data to find which features retain users, how to point features out during onboarding and beyond, and how to lead users to key features that drive growth in your app. ..." Swrve for the Customer Journey: Retain

"...Collect channel preferences (WhatsApp, Viber, email, or SMS) at the start of the onboarding journey to customize future communication. ..." First impressions matter. Make yours last

"...Wall Street English Advances Mobile Engagement and Boosts App Rating 71% with Swrve Wall Street English uses Swrve to deliver hyper relevant push and in-app messages to students that improve their onboarding, retention, and customer satisfaction on mobile. ..." Case Study Wall Street English

"...Infobip s SSMS solution has performed wonderfully during the EXIT Festival and has exceeded expectations in terms of customer satisfaction and activation performance...." Peer review by Bojan pokrajac, Payment Cards Specialist, OTP Bank

"...We chose Swrve for their robust platform services including inapp notifications and alerts as well as in-depth analytics related to campaign performance...." Peer review by Tony Huidor, Vice President, Product & Digital Operations, Cinedigm

"...The Results OVERALL RETURN ON RELEVANCE (ROR) 79% increase in revenue in a single quarter, a direct result of sending the right messages to the right users at optimal times of engagement 24% uplift in add-ons sold, a result of push-to-in-app user journeys upsells targeted to users that were eligible for specific promotions and BETTER FEEDBACK 51% of users participated in in-app surveys, giving Three UK the insights it needs to optimize experiences and improve customer satisfaction 10% increase in app store ratings, from 4.1 stars to 4.5 stars, generated as a result of sending requests for ratings to those who were engaging in the app SCALE INCREASED ENGAGEMENT AND AWARENESS 88% completion rate on onboarding campaigns, decreasing any churn due to a lack of understanding around the Three UK app offering and ease-of-use 47% increase in time spent in-app, a result of hyper targeted in-app messaging that increased awareness around valuable, service-related, transactional, promotional, and time-sensitive content 19% increase in individual app sessions per day, as more users are seeing the value of the app via real-time relevance and returning to the app on a more frequent basis 14% increase in monthly active users (MAU) within just 4 months of campaign deployment, giving Three UK more opportunities to meet their KPIs, encourage monetization, and drive add-ons in the app 212 million push notifications were delivered with real-time before relevance, keeping app users more informed and engaged than ever ..." Case Study Three UK

"...Optimize customer support resources by managing all communication from a single platform...." Infobip

"...This card would allow cardholders to pay a monthly fee for their gas and other products and services, like a credit card, as well as collection points for the loyalty program...." Sberbank: Expanding Client Base with Messaging