Infobip Overview

Infobip addresses the challenge of fragmented customer engagement with its omnichannel marketing platform. It simplifies communication by enabling businesses to connect with customers through email, SMS, chatbots, and custom solutions via APIs. This platform is designed to enhance customer interaction across various channels, ensuring seamless communication and improved customer journeys. Infobip's drag-and-drop interface allows for easy creation of personalized campaigns, fostering stronger customer relationships and loyalty. The platform also supports secure customer interactions and provides tools for user authentication, enhancing trust and security. Infobip's solutions are scalable, catering to diverse industry needs, from banking to healthcare, and offer real-time support and insights. This positions businesses to achieve higher ROI by optimizing customer engagement and satisfaction.

Use Cases

Customers recommend Engagement Management, Communication Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Infobip.

Other use cases:

  • Onboarding
  • Loyalty Management
  • Campaign Management
  • Helpdesk Management
  • Generation Of New Leads
  • Digital Signature
  • Workflow Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Infobip.

Other priorities:

  • Enter New Markets Internationally Or Locally
  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve ROI
  • Improve Internal Communications
  • Build Brand Awareness
  • Improve Brand Engagement
  • Reduce Bounce
  • Improve Digital And Social Presence
  • Increase Customer Life Time Value
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Infobip Use-Cases and Business Priorities: Customer Satisfaction Data

Infobip works with different mediums / channels such as Text SMS. Chat. and Phone Calls.

Infobip's features include Personalization, and Alerts: Popups & Notifications. and Infobip support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Infobip analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Infobip operates one of the world's leading proprietary messaging and communications platforms, designed to connect mobile network operators with enterprises...." Peer review

Infobip, Attentive, ChurnZero, Onesignal, Airship, etc., all belong to a category of solutions that help Mobile Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Infobip, the best omnichannel marketing platform, engages customers with drag-and-drop email, SMS, and chatbots. Custom solutions are built using top-tier APIs.

Popular Business Setting

for Infobip

Top Industries

  • Computer Software
  • Retail

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Infobip is popular in Computer Software, and Retail, and is widely used by Enterprise, Mid Market, and Large Enterprise.

Infobip Customer wins, Customer success stories, Case studies

What makes Infobip ideal for Engagement Management?

How does Infobip facilitate Communication Management?

What benefits does Infobip offer for Customer Feedback Management?

What benefits does Infobip offer for Onboarding?

What makes Infobip ideal for Loyalty Management?

11 buyers and buying teams have used Cuspera to assess how well Infobip solved their Mobile Marketing needs. Cuspera uses 641 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Mobile Marketing needs.

 

Infobip Supports Startups and Scaleups through Startup Tribe Program

Infobip's Startup Tribe Program has supported startups and scaleups from over 120 countries, offering up to $60,000 in credits for its services. Launched in May 2021, the program aids in customer com...munication and engagement, helping firms focus on product development and scaling. Infobip aims to continue supporting these businesses with its global network and services.

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Infobip supports thousands of startups and scaleups through Startup ...

Infobip's Startup Tribe Programme has supported thousands of startups and scaleups globally by providing up to $60,000 in credits for Infobips services, aiding in customer communication and engagemen...t. This initiative has enabled companies like HotelSync and Cleanster to scale efficiently by reallocating resources from infrastructure to sales and marketing, leveraging Infobips stable platform and support.

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Infobip completes South Africa's first RCS implementation, driving e-commerce ...

Infobip has successfully implemented South Africa's first Rich Communication Services (RCS) for Bob Group's Ship Logic platform, enhancing e-commerce communication. This integration offers richer, se...cure interactions and supports Bob Group's digital transformation strategy. The partnership expands to include WhatsApp integration, aiming to improve customer engagement and operational efficiency in South Africa's e-commerce sector.

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Rappi - Internet - internet

Rappi wanted to improve how they reached their users with messages. They used Infobip to send targeted SMS campaigns. This helped them deliver messages to the right people at the right time. As a res...ult, their campaigns became more effective. They saw better engagement from their users.

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Homechoice - Retail & ECommerce - Retail & eCommerce

Infobip helped Homechoice move from call centers to chat, boosting customer satisfaction from 76% to 91%. The WhatsApp Business Platform and unified API enabled omnichannel journeys across WhatsApp, ...Messenger, email, and SMS. Homechoice saw a 35% drop in call volumes and a 15% lift in customer satisfaction. Automation and a cloud contact center unified agent interactions, making support faster and more personal. This transformation improved sales, operations, and customer experience.

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Nissan Saudi Arabia - Automotive - Automotive

Infobip helped Nissan Saudi Arabia boost lead generation using AI gamification. The solution used conversational modules to engage customers. Nissan Saudi Arabia improved customer engagement and incr...eased leads. The automotive company used Infobip's customer engagement platform for better results. The case highlights the impact of AI-powered marketing automation in the automotive industry.

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Start sending SMS messages to your customers with Infobip

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Frequently Asked Questions(FAQ)

for Infobip

What is Infobip used for?

Infobip is a Mobile Marketing Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Communication Management and Customer Feedback Management .

What are the top features of Infobip?

Personalization, Alerts: popups & Notifications are some of the top features of Infobip.

Who uses Infobip?

Infobip is used by Computer Software, Retail among other industries.

What are Infobip alternatives?

Attentive, ChurnZero, Onesignal and Airship are popular alternatives for Infobip.

Where is Infobip located?

Infobip is headquartered at London, England.
lightning

Peers used Infobip for engagement management and communication management

Infobip Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.14/5 ★

Read Reviews (4)
Custom Reports

4.78/5 ★

Read Reviews (22)
Analytics

4.52/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.14/5 ★

Read Reviews (4)
Custom Reports

4.78/5 ★

Read Reviews (22)
Analytics

4.52/5 ★

Read Reviews (8)

Software Failure Risk Guidance

?

for Infobip

Overall Risk Meter

Low Medium High

Top Failure Risks for Infobip

Infobip Ltd. News

Product

Infobip at 20: the AI Era Is Here, and the Next 20 Years Start Now

Infobip celebrates its 20th anniversary, highlighting its transition into the AI era with the launch of Infobip AgentOS. This platform enables enterprises to deploy agentic AI at scale, unifying customer data across marketing, sales, and support. Infobip anticipates that agentic AI will revolutionize customer communication by 2030, with AI agents autonomously managing interactions.

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Partnership

QuiteJ & Infobip: How conversational AI is transforming debt collection in Brazil

Infobip and QuiteJ have partnered to enhance debt collection in Brazil using conversational AI. This collaboration leverages Infobip's communication platform to streamline processes, improve efficiency, and provide a more user-friendly experience. The partnership focuses on integrating AI with human interaction to facilitate smoother negotiations and strengthen relationships between creditors and debtors.

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Partnership

Infobip and Telescope Partner to Provide SMS & WhatsApp Product ...

Infobip and Telescope have partnered to enhance audience engagement through SMS and WhatsApp for major entertainment events. This collaboration allows Telescope to use Infobip's messaging solutions to facilitate real-time fan voting and interaction during shows like American Idol and the BAFTA Awards. The partnership leverages Infobip's global reach and reliable messaging channels to improve fan participation.

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Partnership

MTN Uganda partners with Infobip to boost enterprise services

MTN Uganda and Infobip have partnered to enhance enterprise services by providing advanced digital communication tools. This collaboration will enable Ugandan businesses to engage with customers through multiple channels like SMS, WhatsApp, voice, email, and chat, improving customer engagement and operational efficiency.

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Infobip Ltd. Profile

Company Name

Infobip Ltd.

Company Website

https://www.infobip.com/

HQ Location

London, England

Employees

1001-5000

Social

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Financials

PRIVATE