Infobip Overview
Infobip addresses the challenge of fragmented customer engagement with its omnichannel marketing platform. It simplifies communication by enabling businesses to connect with customers through email, SMS, chatbots, and custom solutions via APIs. This platform is designed to enhance customer interaction across various channels, ensuring seamless communication and improved customer journeys. Infobip's drag-and-drop interface allows for easy creation of personalized campaigns, fostering stronger customer relationships and loyalty. The platform also supports secure customer interactions and provides tools for user authentication, enhancing trust and security. Infobip's solutions are scalable, catering to diverse industry needs, from banking to healthcare, and offer real-time support and insights. This positions businesses to achieve higher ROI by optimizing customer engagement and satisfaction.
Use Cases
Customers recommend Engagement Management, Communication Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Infobip.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Infobip.
Infobip Use-Cases and Business Priorities: Customer Satisfaction Data
Infobip works with different mediums / channels such as Text SMS. Chat. and Phone Calls.
Infobip's features include Personalization, and Alerts: Popups & Notifications. and Infobip support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Infobip analytics capabilities include Custom Reports, and Analytics.
Reviews
"...Unique reports give us much more detail around our campaigns and engagement processes...." Peer review by Bojan sturm, International Print and Telemarketing Director, Studio Moderna
Infobip, Attentive, ChurnZero, Alpha Anywhere, Onesignal, etc., all belong to a category of solutions that help Mobile Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Infobip, the best omnichannel marketing platform, engages customers with drag-and-drop email, SMS, and chatbots. Custom solutions are built using top-tier APIs.
Popular Business Setting
for Infobip
Top Industries
- Computer Software
- Retail
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Infobip is popular in Computer Software, and Retail, and is widely used by Enterprise, Mid Market, and Large Enterprise.
Comprehensive Insights on Infobip Use Cases
How does Infobip address your Engagement Management Challenges?
Why is Infobip the best choice for Communication Management?
Why is Infobip the best choice for Customer Feedback Management?
How does Infobip address your Onboarding Challenges?
How does Infobip facilitate Loyalty Management?
24+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Infobip solved their Mobile Marketing needs. Cuspera uses 641 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Mobile Marketing needs.
Case Studies
CASE STUDY Uber
CASE STUDY nextbike
CASE STUDY Vai de Bus
CASE STUDY Metrobank
CASE STUDY Rappi
CASE STUDY Floward
Video
Start sending SMS messages to your customers with Infobip
Frequently Asked Questions(FAQ)
for Infobip
What is Infobip used for?
What are the top features of Infobip?
Who uses Infobip?
What are Infobip alternatives?
Where is Infobip located?
Peers used Infobip for engagement management and communication management
Infobip Competitors
Infobip Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (8) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (8) |
Infobip Integrations
Infobip integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Infobip
Software Failure Risk Guidance
?for Infobip
Overall Risk Meter
Top Failure Risks for Infobip
Infobip Ltd. News
Infobip Brings Voice Calling to WhatsApp Business Users - Le Lzard
Infobip has launched WhatsApp Business Calling, enabling businesses to make and receive voice calls via WhatsApp Business numbers. This feature enhances Infobip's omnichannel platform, allowing seamless voice and chat integration within WhatsApp. It supports industries like retail and banking by providing branded, secure communication, and integrates with Infobip Conversations for unified customer interactions.
Infobip and NumHub Partner to Launch Branded Calling ID - MarTech Cube
Infobip and NumHub have expanded their partnership to launch Branded Calling ID as part of Infobip's Voice product solution. This initiative aligns with FCC guidelines and aims to empower businesses with a secure, branded calling solution. Infobip will leverage NumHubs API-driven SaaS to streamline BCID processes, enhancing customer interaction and satisfaction.
Infobip announces Microsoft Dynamics 365 Marketing integration to support marketing communications
Infobip has integrated its SMS messaging capabilities with Microsoft Dynamics 365 Marketing, enabling enterprises to deliver real-time, personalized marketing campaigns directly through SMS. This native integration allows Dynamics 365 users to reach customers on their preferred channels, improving engagement and marketing ROI. Infobips global cloud communications platform now supports seamless SMS campaign execution within Dynamics 365.
Infobip named among Top 75 in Fortunes Europes Most Innovative Companies 2025
Infobip has been recognized by Fortune as one of Europes Top 75 Most Innovative Companies for 2025, highlighting its leadership in omnichannel marketing technology and digital communications.
Infobip Ltd. Profile
Company Name
Infobip Ltd.
Company Website
https://www.infobip.com/HQ Location
London, England
Employees
1001-5000
Social
Financials
PRIVATE
