Infobip Overview

Infobip, the best omnichannel marketing platform, engages customers with drag-and-drop email, SMS, and chatbots. Custom solutions are built using top-tier APIs.

Use Cases

Customers recommend Engagement Management, Communication Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Infobip.

Other use cases:

  • Onboarding
  • Loyalty Management
  • Campaign Management
  • Helpdesk Management
  • Generation Of New Leads
  • Digital Signature
  • Workflow Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Infobip.

Other priorities:

  • Enter New Markets Internationally Or Locally
  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve ROI
  • Improve Internal Communications
  • Build Brand Awareness
  • Improve Brand Engagement
  • Reduce Bounce
  • Improve Digital And Social Presence
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Infobip Use-Cases and Business Priorities: Customer Satisfaction Data

Infobip works with different mediums / channels such as Text SMS. Chat. and Phone Calls.

Infobip's features include Personalization, and Alerts: Popups & Notifications. and Infobip support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Infobip analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Unique reports give us much more detail around our campaigns and engagement processes...." Peer review by Bojan sturm, International Print and Telemarketing Director, Studio Moderna

Infobip, LINK Mobility, Notificare, Upland Localytics, Aerialink, etc., all belong to a category of solutions that help Mobile Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Infobip

Top Industries

  • Computer Software
  • Retail

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Infobip is popular in Computer Software, and Retail, and is widely used by Enterprise, Mid Market, and Large Enterprise.

Comprehensive Insights on Infobip Use Cases

How can Infobip optimize your Engagement Management Workflow?

What solutions does Infobip provide for Communication Management?

How can Infobip optimize your Customer Feedback Management Workflow?

How efficiently Does Infobip manage your Onboarding?

What benefits does Infobip offer for Loyalty Management?

24+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Infobip solved their Mobile Marketing needs. Cuspera uses 641 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Mobile Marketing needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
Infobip case study

Vai de Bus
NA
CASE STUDY Vai de Bus

Vai de Bus: Revolutionizing public transportation ticketing with conversational commerce via Payments on WhatsApp

Read More
Infobip case study

nextbike
NA
CASE STUDY nextbike

nextbike: Innovating transactional use cases with a secure and engaging rich messaging approach

Read More
Infobip case study

Nivea
Consumer Goods
Consumer Goods
CASE STUDY Nivea

Nivea engaged new consumers and celebrated diversity through an innovative customer engagement campaign with Infobip.

Read More

Video

Start sending SMS messages to your customers with Infobip

Video Thumbnail

Frequently Asked Questions(FAQ)

for Infobip

What is Infobip used for?

Infobip is a Mobile Marketing Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Communication Management and Customer Feedback Management .

What are the top features of Infobip?

Personalization, Alerts: popups & Notifications are some of the top features of Infobip.

Who uses Infobip?

Infobip is used by Computer Software, Retail among other industries.

What are Infobip alternatives?

LINK Mobility, Notificare, Upland Localytics and Aerialink are popular alternatives for Infobip.

Where is Infobip located?

Infobip is headquartered at London, England.
lightning

Peers used Infobip for engagement management and communication management

Infobip Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.14/5 ★

Read Reviews (4)
Custom Reports

4.78/5 ★

Read Reviews (22)
Analytics

4.52/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.14/5 ★

Read Reviews (4)
Custom Reports

4.78/5 ★

Read Reviews (22)
Analytics

4.52/5 ★

Read Reviews (8)

Software Failure Risk Guidance

?

for Infobip

Overall Risk Meter

Low Medium High

Top Failure Risks for Infobip

Infobip Ltd. News

Infobip and Bayobab Forge Path for Seamless African Messaging - TechAfrica News

Infobip partners with Bayobab to enhance SMS connectivity, aiming to improve messaging services across Africa.

26/02/2025 - source

Infobip Joins EU Initiative to Boost Europe's Global Competitiveness - Business Wire

Infobip has joined the EU-led IPCEI-CIS project to develop a global communications platform, enhancing Europe's digital competitiveness and aligning with EU data protection regulations. Croatian Prime Minister Andrej Plenkovi praised Infobip's role in European digital infrastructure.

12/02/2025 - source

Infobip and NTT Com Online Collaborate to Offer Omnichannel Solutions in Japan

Infobip partners with NTT Com Online to launch an omnichannel communication platform in Japan, integrating SMS, Voice, and CPaaS technology for enhanced customer engagement.

05/02/2025 - source

Infobip Ltd. Feeds

Tech unicorn Infobip appoints Yariv Dafna as Chief Financial Officer - Yahoo Finance

Infobip, a tech unicorn, has appointed Yariv Dafna as its new Chief Financial Officer.

18/08/2024 - source

Infobip Ltd. Profile

Company Name

Infobip Ltd.

Company Website

https://www.infobip.com/

HQ Location

London, England

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

PRIVATE