Infobip Overview
Infobip addresses the challenge of fragmented customer engagement with its omnichannel marketing platform. It simplifies communication by enabling businesses to connect with customers through email, SMS, chatbots, and custom solutions via APIs. This platform is designed to enhance customer interaction across various channels, ensuring seamless communication and improved customer journeys. Infobip's drag-and-drop interface allows for easy creation of personalized campaigns, fostering stronger customer relationships and loyalty. The platform also supports secure customer interactions and provides tools for user authentication, enhancing trust and security. Infobip's solutions are scalable, catering to diverse industry needs, from banking to healthcare, and offer real-time support and insights. This positions businesses to achieve higher ROI by optimizing customer engagement and satisfaction.
Use Cases
Customers recommend Engagement Management, Communication Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Infobip.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Infobip.
Infobip Use-Cases and Business Priorities: Customer Satisfaction Data
Infobip works with different mediums / channels such as Text SMS. Chat. and Phone Calls.
Infobip's features include Personalization, and Alerts: Popups & Notifications. and Infobip support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Infobip analytics capabilities include Custom Reports, and Analytics.
Reviews
"...This is the data we rely on not just for offers to customers, but targeting campaigns for sponsors as well...." Peer review by Isabella zuluaga, Content Marketing & Communications, Rappi
Infobip, Attentive, ChurnZero, Alpha Anywhere, Onesignal, etc., all belong to a category of solutions that help Mobile Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Infobip, the best omnichannel marketing platform, engages customers with drag-and-drop email, SMS, and chatbots. Custom solutions are built using top-tier APIs.
Popular Business Setting
for Infobip
Top Industries
- Computer Software
- Retail
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Infobip is popular in Computer Software, and Retail, and is widely used by Enterprise, Mid Market, and Large Enterprise.
Comprehensive Insights on Infobip Use Cases
How can Infobip enhance your Engagement Management process?
How does Infobip facilitate Communication Management?
What makes Infobip ideal for Customer Feedback Management?
How does Infobip facilitate Onboarding?
How efficiently Does Infobip manage your Loyalty Management?
24+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Infobip solved their Mobile Marketing needs. Cuspera uses 641 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Mobile Marketing needs.
Case Studies
CASE STUDY Rappi
CASE STUDY Floward
CASE STUDY Vai de Bus
CASE STUDY Podravka
CASE STUDY nextbike
CASE STUDY Metrobank
Video
Start sending SMS messages to your customers with Infobip
Frequently Asked Questions(FAQ)
for Infobip
What is Infobip used for?
What are the top features of Infobip?
Who uses Infobip?
What are Infobip alternatives?
Where is Infobip located?
Peers used Infobip for engagement management and communication management
Infobip Competitors
Infobip Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (8) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (8) |
Infobip Integrations
Infobip integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Infobip
Software Failure Risk Guidance
?for Infobip
Overall Risk Meter
Top Failure Risks for Infobip
Infobip Ltd. News
Infobip Debuts AI Agent Platform - No Jitter
Infobip has launched a new AI Agent Platform, expanding its omnichannel communications suite with advanced artificial intelligence capabilities for contact centers and workflow automation. The platform aims to streamline customer interactions, improve response times, and enhance operational efficiency for enterprises seeking scalable AI-driven engagement solutions.
Infobip Unveils CXOP: The Next Generation of AI-Powered Customer Conversations
Infobip launched the Conversational Experience Orchestration Platform (CXOP), an AI-driven solution designed to transform customer engagement. CXOP leverages agentic AI to enable brands to deliver dynamic, hyper-personalized conversations across marketing, sales, and support channels. This platform moves beyond static workflows, orchestrating intelligent, goal-oriented interactions throughout the customer journey.
Infobip Named Among Top 75 in Fortune's Europe's Most Innovative Companies 2025
Infobip has been ranked among the top 75 in Fortune's Europe's Most Innovative Companies 2025, highlighting its leadership in omnichannel communications technology and continued recognition for innovation in the software sector.
NEXT partners with Infobip to enhance fraud detection and messaging experiences
NEXT plc has partnered with Infobip to strengthen fraud detection and improve customer messaging. NEXT will use Infobip Signals, an AI-driven solution designed to identify and prevent artificially inflated traffic. This collaboration aims to enhance security and deliver a more reliable omnichannel communication experience for NEXTs retail customers.
Infobip Ltd. Profile
Company Name
Infobip Ltd.
Company Website
https://www.infobip.com/HQ Location
London, England
Employees
1001-5000
Social
Financials
PRIVATE
