Infobip Overview

Infobip, the best omnichannel marketing platform, engages customers with drag-and-drop email, SMS, and chatbots. Custom solutions are built using top-tier APIs.

Use Cases

Customers recommend Engagement Management, Communication Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Infobip.

Other use cases:

  • Onboarding
  • Loyalty Management
  • Campaign Management
  • Helpdesk Management
  • Generation Of New Leads
  • Digital Signature
  • Workflow Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Infobip.

Other priorities:

  • Enter New Markets Internationally Or Locally
  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve ROI
  • Improve Internal Communications
  • Build Brand Awareness
  • Improve Brand Engagement
  • Reduce Bounce
  • Improve Digital And Social Presence
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Infobip Use-Cases and Business Priorities: Customer Satisfaction Data

Infobip works with different mediums / channels such as Text SMS. Chat. and Phone Calls.

Infobip's features include Personalization, and Alerts: Popups & Notifications. and Infobip support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Infobip analytics capabilities include Custom Reports, and Analytics.

Reviews

"...We would like to thank to Infobip to help us discover the OMNI channel communication to engage with our tech savvy customers...." Peer review by Atanas atanasov, Project Manager, Sila BG

Infobip, Aerialink, ChurnZero, etc., all belong to a category of solutions that help Mobile Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Infobip

Top Industries

  • Computer Software
  • Retail

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Infobip is popular in Computer Software, and Retail, and is widely used by Enterprise, Mid Market, and Large Enterprise.

Comprehensive Insights on Infobip Use Cases

What makes Infobip ideal for Engagement Management?

What solutions does Infobip provide for Communication Management?

What Are the key features of Infobip for Customer Feedback Management?

How efficiently Does Infobip manage your Onboarding?

How efficiently Does Infobip manage your Loyalty Management?

24+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Infobip solved their Mobile Marketing needs. Cuspera uses 641 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Mobile Marketing needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
Infobip case study

Edenred UAE
Financial Services
Financial Services
CASE STUDY Edenred UAE

Edenred UAE improved customer service via WhatsApp using Infobip's Conversations and Answers platforms.

Read More
Infobip case study

Podravka
NA
CASE STUDY Podravka

Podravka: Empowering users to make healthy choices with an engaging AI-assistant

Read More
Infobip case study

Bolt
Transportation/Trucking/Railroad
Transportation/Trucking/Railroad
CASE STUDY Bolt

Bolt increased driver conversion by 40% using improved customer engagement solutions.

Read More

Video

Start sending SMS messages to your customers with Infobip

Video Thumbnail

Frequently Asked Questions(FAQ)

for Infobip

What is Infobip used for?

Infobip is a Mobile Marketing Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Communication Management and Customer Feedback Management .

What are the top features of Infobip?

Personalization, Alerts: popups & Notifications are some of the top features of Infobip.

Who uses Infobip?

Infobip is used by Computer Software, Retail among other industries.

What are Infobip alternatives?

Aerialink and ChurnZero are popular alternatives for Infobip.

Where is Infobip located?

Infobip is headquartered at London, England.
lightning

Peers used Infobip for engagement management and communication management

Infobip Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.14/5 ★

Read Reviews (4)
Custom Reports

4.78/5 ★

Read Reviews (22)
Analytics

4.52/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.14/5 ★

Read Reviews (4)
Custom Reports

4.78/5 ★

Read Reviews (22)
Analytics

4.52/5 ★

Read Reviews (8)

Software Failure Risk Guidance

?

for Infobip

Overall Risk Meter

Low Medium High

Top Failure Risks for Infobip

Infobip Ltd. News

CleverTap partners with Infobip to strengthen omnichannel offering with RCS messaging - CRN

CleverTap partners with Infobip to enhance its omnichannel offering by incorporating RCS messaging capabilities.

02/04/2025 - source

Infobip and Algar Telecom improve customer communications for financial services firm FMC

Infobip and Algar Telecom improve customer communications for financial services firm FMC

26/03/2025 - source

Infobip and Bayobab Forge Path for Seamless African Messaging - TechAfrica News

Infobip partners with Bayobab to enhance SMS connectivity, aiming to improve messaging services across Africa.

26/02/2025 - source

Infobip Ltd. Feeds

Infobip appoints Mirza Bukva as Director of Operator Partnership for EMEA - IT News Africa

Infobip appoints Mirza Bukva as Director of Operator Partnership for EMEA.

10/04/2025 - source

Tech unicorn Infobip appoints Yariv Dafna as Chief Financial Officer - Yahoo Finance

Infobip, a tech unicorn, has appointed Yariv Dafna as its new Chief Financial Officer.

18/08/2024 - source

Infobip Ltd. Profile

Company Name

Infobip Ltd.

Company Website

https://www.infobip.com/

HQ Location

London, England

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

PRIVATE