Infobip Overview

Infobip addresses the challenge of fragmented customer engagement with its omnichannel marketing platform. It simplifies communication by enabling businesses to connect with customers through email, SMS, chatbots, and custom solutions via APIs. This platform is designed to enhance customer interaction across various channels, ensuring seamless communication and improved customer journeys. Infobip's drag-and-drop interface allows for easy creation of personalized campaigns, fostering stronger customer relationships and loyalty. The platform also supports secure customer interactions and provides tools for user authentication, enhancing trust and security. Infobip's solutions are scalable, catering to diverse industry needs, from banking to healthcare, and offer real-time support and insights. This positions businesses to achieve higher ROI by optimizing customer engagement and satisfaction.

Use Cases

Customers recommend Engagement Management, Communication Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Infobip.

Other use cases:

  • Onboarding
  • Loyalty Management
  • Campaign Management
  • Helpdesk Management
  • Generation Of New Leads
  • Digital Signature
  • Workflow Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Infobip.

Other priorities:

  • Enter New Markets Internationally Or Locally
  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve ROI
  • Improve Internal Communications
  • Build Brand Awareness
  • Improve Brand Engagement
  • Reduce Bounce
  • Improve Digital And Social Presence
  • Increase Customer Life Time Value
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Infobip Use-Cases and Business Priorities: Customer Satisfaction Data

Infobip works with different mediums / channels such as Text SMS. Chat. and Phone Calls.

Infobip's features include Personalization, and Alerts: Popups & Notifications. and Infobip support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Infobip analytics capabilities include Custom Reports, and Analytics.

Reviews

"...The way to send messages in a quick and reliable way...." Peer review by User

Infobip, Attentive, ChurnZero, Alpha Anywhere, Onesignal, etc., all belong to a category of solutions that help Mobile Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Infobip, the best omnichannel marketing platform, engages customers with drag-and-drop email, SMS, and chatbots. Custom solutions are built using top-tier APIs.

Popular Business Setting

for Infobip

Top Industries

  • Computer Software
  • Retail

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Infobip is popular in Computer Software, and Retail, and is widely used by Enterprise, Mid Market, and Large Enterprise.

Infobip Customer wins, Customer success stories, Case studies

How efficiently Does Infobip manage your Engagement Management?

How efficiently Does Infobip manage your Communication Management?

Why is Infobip the best choice for Customer Feedback Management?

How can Infobip enhance your Onboarding process?

How can Infobip enhance your Loyalty Management process?

11 buyers and buying teams have used Cuspera to assess how well Infobip solved their Mobile Marketing needs. Cuspera uses 641 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Mobile Marketing needs.

 

Telcos Must Embrace AI To Stay Relevant: Infobips Nikhil Shoorji

Infobip's Executive Director, Nikhil Shoorji, discusses the transformative impact of AI, RCS, and OTT collaborations on the telecom industry. Infobip supports telcos by offering AI-driven automation ...and omnichannel platforms, enhancing customer engagement and creating new revenue streams. The company is also leveraging partnerships to enable RCS adoption and network APIs for anti-fraud solutions, positioning itself as a key player in the telecom industry's digital transformation.

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Infobip enables Metrobank to seamlessly deploy Viber rich business messaging - Infobip

Infobip has partnered with Metrobank to deploy Viber rich business messaging, enhancing Metrobank's customer communication strategy. This integration allows Metrobank to send personalized messages wi...th rich content like images and videos, achieving up to 50% cost savings compared to traditional SMS. The collaboration aims to expand further, incorporating two-way conversational messaging to improve customer experiences.

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Press Release from Business Wire : Infobip

Infobip has partnered with Virgin Atlantic to enhance online check-in rates at London Heathrow using a WhatsApp messaging solution. This initiative, powered by Infobip's Moments platform, has increas...ed online check-ins by 11%, improving passenger experience and operational efficiency. The solution will expand to other UK airports, offering multichannel capabilities for global adaptability.

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Rappi - Internet

Rappi wanted to improve how they reached their users with messages. They used Infobip to send targeted SMS campaigns. This helped them deliver messages to the right people at the right time. As a res...ult, their campaigns became more effective. They saw better engagement from their users.

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Uber - Transportation

Infobip helped Uber expand its ride-sharing business globally. Uber used Infobip's communication solutions to connect with users in new markets. The platform supported Uber's rapid growth and improve...d customer engagement. Infobip enabled reliable messaging and communication at scale for Uber's operations.

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Angel One - Financial Services

Infobip helped Angel One improve customer experience with a conversational omnichannel strategy. Angel One used Infobip's customer engagement and cloud contact center solutions. This approach made co...mmunication with customers easier and faster. Angel One now connects with users on many channels. The new system supports better customer service and engagement.

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Start sending SMS messages to your customers with Infobip

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Frequently Asked Questions(FAQ)

for Infobip

What is Infobip used for?

Infobip is a Mobile Marketing Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Communication Management and Customer Feedback Management .

What are the top features of Infobip?

Personalization, Alerts: popups & Notifications are some of the top features of Infobip.

Who uses Infobip?

Infobip is used by Computer Software, Retail among other industries.

What are Infobip alternatives?

Attentive, ChurnZero, Alpha Anywhere and Onesignal are popular alternatives for Infobip.

Where is Infobip located?

Infobip is headquartered at London, England.
lightning

Peers used Infobip for engagement management and communication management

Infobip Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.14/5 ★

Read Reviews (4)
Custom Reports

4.78/5 ★

Read Reviews (22)
Analytics

4.52/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.14/5 ★

Read Reviews (4)
Custom Reports

4.78/5 ★

Read Reviews (22)
Analytics

4.52/5 ★

Read Reviews (8)

Software Failure Risk Guidance

?

for Infobip

Overall Risk Meter

Low Medium High

Top Failure Risks for Infobip

Infobip Ltd. News

Partnership

Infobip and the MoneyGram Haas F1 Team Redefine Fan Engagement in Austin - The Joplin Globe

Infobip and the MoneyGram Haas F1 Team have launched an interactive fan experience during the race week in Austin, Texas. This collaboration enhances fan engagement through RCS and WhatsApp, allowing simultaneous one-to-one interactions with thousands of fans. The initiative positions the MoneyGram Haas F1 Team as a tech-forward entity, offering richer race day experiences.

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Partnership

Batelco and Infobip Announce Strategic Partnership to Power Bahrain's Digital Transformation

Batelco and Infobip have formed a strategic partnership to launch an Omni-Channel platform in Bahrain, enhancing digital communication for businesses, especially in the SME, banking, and finance sectors. This platform, powered by Infobip's CPaaS solution, offers multi-channel communication, real-time analytics, and secure, efficient message delivery, supporting Bahrain's digital transformation.

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Partnership

Infobip and the MoneyGram Haas F1 Team Redefine Fan Engagement in Austin

Infobip and the MoneyGram Haas F1 Team have launched an interactive fan engagement platform in Austin, utilizing Infobip's cloud communications technology. This collaboration enhances fan experiences through personalized interactions via RCS and WhatsApp, allowing fans to engage with the team in innovative ways. The partnership aims to deepen fan loyalty and includes future plans for AI-powered features and augmented reality integrations.

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Partnership

Ooredoo Kuwait Partners With Infobip To Transform Customer Interactions With Agentic AI

Ooredoo Kuwait and Infobip have partnered to launch the Conversational Experience Orchestration Platform (CXOP) featuring Agentic AI in Kuwait. This collaboration aims to enhance customer interactions through AI-driven, omnichannel communication solutions, including platforms like WhatsApp and Apple Business Chat. The partnership seeks to drive digital transformation and improve customer engagement for Kuwaiti enterprises.

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Infobip Ltd. Profile

Company Name

Infobip Ltd.

Company Website

https://www.infobip.com/

HQ Location

London, England

Employees

1001-5000

Social

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Financials

PRIVATE