Comparison Summary
This comparison report of Talkdesk vs. 3CX Phone System is based on a specific set of business needs and context. The comparison uses 11173 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Talkdesk and 3CX Phone System
Talkdesk, 3CX Phone System, NICE CXone, Five9, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Talkdesk covers Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Contact List Management with Phone Calls, etc.
3CX Phone System focuses on Sales Call Management with Phone Calls, Conference Call Management with Offline, Collaboration with Phone Calls, Sales Document Management with Phone Calls, etc.
"Talkdesk is a fantastic solution. I’d recommend it to any early stage startup wanting to setup customer service and also any larger operations. I think it can work in all different levels of growth, but really the flexibility, scalability, and the u...se of the tool itself is really great for agents and for managers. " - Brendan James
"Previously, we were very limited on our mobility, and thus, our productivity. We also needed to bring flexibility and simplicity to day-to-day issues involving the management of our communications. 3CX is an excellent and very flexible PBX solution. " - Samir V
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Talkdesk | Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity
3CX: Open Standards Software IP PBX
Age
2011
Financials
SERIES B
PRIVATE
Business Need
Total Processes
(we found evidences for)
90
29
Total Goals
(we found evidences for)
20
4
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Improve efficiency
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Enter new markets internationally or locally
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Improve internal communications
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Scale best practices
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Improve ROI
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Launch new products
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Improve digital and social presence
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Build brand awareness
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Grow market share
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Manage risk
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Improve brand engagement
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Establish thought leadership
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Increase customer life time value
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Improve consistency
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Shorten ramp up time
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Improve visibility
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Improve stakeholder relations
- See 17 more
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Improve internal communications
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
- See 1 more
Top Channels
Channels Used
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phone calls
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offline
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events
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trade shows
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chat
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mobile
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website
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mobile app
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video
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e-mail
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support groups
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print media
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magazine
- See 10 more
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phone calls
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offline
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events
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trade shows
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chat
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mobile
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website
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mobile app
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video
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e-mail
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support groups
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print media
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magazine
- See 10 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
