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Compare Talkdesk vs 8x8 Business Phone

Comparison Summary

For Talkdesk vs 8x8 Business Phone comparison, Our AI algorithm looked at 11889 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Talkdesk and 8x8 Business Phone to solve their respective business needs.

Pros and cons of Talkdesk and 8x8 Business Phone

Talkdesk is more suited to businesses that require Sales Call Management with Phone Calls and Helpdesk Management with Phone Calls where as 8x8 Business Phone is focused towards Sales Call Management with Phone Calls and Collaboration with Phone Calls .

logo Talkdesk

Focus area

Talkdesk is better than 8x8 Business Phone for

Software Failure Risk

  • low

logo 8x8 Business Phone

Focus area

Software Failure Risk

  • medium

About

Talkdesk | Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity

Powerful cloud business phone system with mobility, reliability and collaboration

Age

2011

Financials

SERIES B

IPO

Business Need

Total Processes
(we found evidences for)

90

35

Total Goals
(we found evidences for)

20

6

Top Processes

Evidences indicate better relative satisfaction


sales call management

call transcription

meeting management



communication management

tracking & monitoring communications

sending & publishing communications


contact list management

creating contact list

enriching contact list


engagement management

engaging and following up


social media management

social media analytics

engaging on social media

scheduling post to social media


workflow management



customer feedback management

measuring customer satisfaction

measuring net promoter score


training & onboarding



conference call management


competitive intelligence


loyalty management

customise loyalty program

identify target customers


knowledge management


sales document management

contract management

proposal & quote management


rating and review management


revenue cycle management



customer case management


lead qualification

lead qualification: technographic



generation of new leads



products & pricelist management




performance management



lifetime value management




content management


sales review & feedback



account management


international marketing




conversion management




touchpoint management


campaign management

campaign analytics




courses & assessment



Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve efficiency

  • Enter new markets internationally or locally

  • Improve internal communications

  • Scale best practices

  • Improve ROI

  • Launch new products

  • Improve digital and social presence

  • Build brand awareness

  • Grow market share

  • Manage risk

  • Improve brand engagement

  • Establish thought leadership

  • Increase customer life time value

  • Improve consistency

  • Shorten ramp up time

  • Improve visibility

  • Improve stakeholder relations

  • See 17 more
  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Improve visibility

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • See 3 more

Top Channels

Channels Used

  • phone calls

  • offline

  • events

  • trade shows

  • video

  • e-mail

  • chat

  • mobile

  • omnichannel

  • mobile app

  • on premises

  • support groups

  • promotions

  • Skype

  • text SMS

  • See 12 more
  • phone calls

  • offline

  • events

  • trade shows

  • video

  • e-mail

  • chat

  • mobile

  • omnichannel

  • mobile app

  • on premises

  • support groups

  • promotions

  • Skype

  • text SMS

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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Business Setting